Fast Facts

Hawkes Learning is looking for a mid-level Support Engineer and Systems Administrator to manage cloud-based systems, implement automation, and ensure IT operational excellence to enhance student engagement and learning outcomes.

Responsibilities: Provide IT support via voice, email, and Slack; manage support tickets; onboard new employees; configure and deploy computers; ensure system security and compliance; and troubleshoot Microsoft 365 applications.

Skills: 4+ years in IT support, experience with Windows and macOS, Microsoft 365 administration, Active Directory, scripting for automation, and cloud platforms like Azure or AWS.

Qualifications: Hands-on experience in IT support roles, strong communication skills, familiarity with backup systems, and comfort in a fast-paced environment.

Location: This position is based in Charleston, SC, and may require occasional travel to the Charleston warehouse for team meetings and equipment shipping.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $70,000 - $95,000.

Description

Hawkes Learning is a trailblazing educational software company at the forefront of innovation since 1979. Hawkes was very early in recognizing how technology could revolutionize the learning process and exponentially increase student engagement. Our innovative platform seamlessly blends quality curriculum with AI-based tutoring. Hawkes provides an intelligent and highly effective learning environment that expands the reach of instructors beyond the classroom and drives better student learning outcomes.

Hawkes is seeking a mid-level Support Engineer and Systems Administrator who will play a key role in managing and maintaining the infrastructure that powers our digital learning tools and tools to help our employees be successful. This position involves supporting cloud-based systems, implementing automation, ensuring system security, and providing reliable IT operations that help deliver an excellent experience to our students, educators, and staff.

Our ideal candidate is located in the Charleston, SC area and willing to travel occasionally to our Charleston warehouse for team meetings and shipping employee equipment.

Key Responsibilities

• Provide first-level IT support through voice, email, and Slack; troubleshoot hardware, software, and connectivity issues for Windows and macOS users.
• Manage support tickets, document resolutions, and maintain a knowledge base of common issues.
• Support onboarding by setting up equipment and training new employees on IT systems and security practices.
• Configure and deploy Windows and Mac computers for new hires and replacements.
• Manage inventory of user equipment, including assignments, locations, and lifecycle tracking.
• Coordinate vendor repairs and ensure secure storage or recycling of unused hardware.
• Deploy OS and software updates using automation tools; ensure endpoint compliance with security policies.
• Manage user access and permissions via Active Directory and Azure Entra ID.
• Support backups, perform restores, and assist with infrastructure and escalated IT issues.
• Manage user accounts, licenses, and groups in Microsoft 365; ensure compliance with security and data retention policies.
• Support and troubleshoot Microsoft 365 apps, including Outlook, Teams, SharePoint, and OneDrive.
• Resolve issues related to email, collaboration tools, and cloud storage.

Requirements

• 4+ years in an IT support or systems administration role
• Hands-on experience with Windows and macOS configuration and troubleshooting
• Experience with Microsoft 365 administration and user management
• Familiarity with Active Directory, Azure Entra ID, and endpoint management tools
• Experience with backup systems and patch management processes
• Strong communication and interpersonal skills
• Ability to prioritize and manage multiple support requests efficiently
• Logical problem-solving and documentation skills
• Comfortable working independently and as part of a distributed team
• Fast learner with a passion for technology and continuous improvement
• Experience with scripting (e.g., PowerShell, Bash) for automation
• Familiarity with remote monitoring and management (RMM) tools
• Knowledge of cloud platforms such as Azure or AWS
• Automate system tasks using scripting language such as Powershell

If you thrive in a fast-paced environment, we encourage you to apply. At Hawkes Learning, you will have the opportunity to contribute to innovative educational solutions and make a positive impact on the learning experience. Hawkes Learning also offers an inclusive work environment that thrives on collaboration, creativity, and having a can-do attitude.

The salary range for this role is competitive and considers a variety of factors, including skill sets, experience, training, certifications, and other business and organizational needs. Our comprehensive benefits package includes 30+ days of paid time off to start with additional time each year of employment, an employer 401(k) match of up to 3.5%, and a significant employer contribution to healthcare benefits. While we prefer candidates located in the listed locations, we value talent from all locations, so please don't hesitate to share your resume with us! Hawkes Learning is proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace.

Additional benefits:

• Generous Health Benefits (Medical insurance (BCBS), Vision and Dental insurance (Mutual of Omaha)
• Employer paid Employee Assistance Program with counseling options
• Employer Match to 401k retirement plan
• Culture is energetic, supportive, collaborative, and transparent!