Customer Support Group Administrative Assistant

🇺🇸Hybrid - Carson, CA$28K–$38K/yriJust now

K-12 Operations Administrative Support Operations Management Payroll Administration Employee Onboarding Expense Management

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Role Snapshot

As a Customer Support Group Administrative Assistant, you will manage operational support for Lakeshore's customer-facing workforce by handling payroll, travel coordination, expense reconciliation, and onboarding. Your meticulous attention to detail ensures field teams can focus on delivering educational materials to schools and educators.

Key Responsibilities: Review and reconcile payroll records across multiple systems, manage employee expense and mileage reimbursements, coordinate travel arrangements and vendor bookings, and support new hire onboarding including system access and compliance tracking. You will also draft professional correspondence and handle time-sensitive projects to support team operations.

Skills & Tools: Strong proficiency with payroll and timekeeping systems, expense management software, and spreadsheet applications; excellent organizational, communication, and problem-solving skills; and the ability to manage multiple priorities and work cross-functionally with supervisors, employees, and vendors.

Qualifications: High school diploma or equivalent required; 2-3 years of administrative or HR support experience preferred. Demonstrated experience with payroll reconciliation, expense management, and employee onboarding is highly valued.

Location: Hybrid - Carson, CA

Compensation: $28K–$38K/yr (estimated)

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Job Description

Behind every great teacher is someone making sure the details are handled. As a CSG Administrative Assistant, you'll keep the operational engine running for Lakeshore's CCA workforce — managing payroll records, coordinating travel and expenses, and supporting new hires from day one. Your accuracy and follow-through help our field teams stay focused on what matters most: getting great learning materials into the hands of educators and children.

A day on the job looks like this:

Review and reconcile payroll and timekeeping records across multiple systems, identifying and resolving discrepancies — such as missing punches, overtime, or sick time — in partnership with supervisors, employees, and staffing vendors
Track and reconcile employee expenses and mileage reimbursements, review receipts, code submissions accurately, and complete monthly credit card reconciliation
Research vendors, coordinate bookings, and reconcile invoices; manage employee travel arrangements including flights, hotels, and rental cars
Support new hire onboarding by sending welcome materials, coordinating system access, and tracking completion of required training and compliance courses
Draft clear, professional correspondence for internal and external stakeholders and pitch in on time-sensitive projects to keep the team moving