Manager, Strategic Support

Amplify Education

🇺🇸In-Person - United States$80K–$85K/yr2mo ago

K-12 Customer Success Account Management Team Leadership Technical Support Process Improvement

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Summary

Lead a team of Strategic Customer Support Specialists at Amplify Education, providing high-touch service to strategic K-12 education accounts while developing scalable processes and resolving critical technical issues. This remote role bridges operational excellence with cross-functional collaboration to ensure seamless customer implementations and satisfaction.

Key Responsibilities: Manage team performance through coaching, 1-on-1s, and performance reviews while monitoring daily case volumes and account metrics. Resolve process gaps, lead communications during outages, partner with senior management on new initiatives, and analyze team data to drive continuous improvement.

Skills & Tools: Strong communication and team management capabilities with ability to conduct data-driven performance analysis and decision-making. Systems-level thinking combined with attention to detail, plus product-specific knowledge and experience managing strategic customer accounts.

Qualifications: Bachelor's degree required with 3+ years of experience managing strategic accounts or equivalent relevant experience. Proficiency in data analysis and product knowledge with demonstrated ability to lead teams and execute business directives.

Location: Fully remote position based in the United States with no travel requirements

Compensation: $80,000 – $85,000 / annually