This position has been filled

This job is no longer accepting applications. Browse open EdTech jobs or view current openings at Kiddom or search for Customer Success Manager jobs.

Customer Success Manager

Kiddom

🇺🇸In-Person - Oklahoma City$60K–$90K/yr7mo ago

K-12 Customer Success Account Management Onboarding Product Adoption Customer Retention

Find Similar Open Jobs

Summary

Kiddom seeks a Customer Success Manager to drive teacher adoption and satisfaction with their educational platform. This role serves as the backbone of the customer success team, ensuring successful onboarding, implementation, and ongoing support for schools and districts.

Key Responsibilities: Guide schools through onboarding and implementation of the Kiddom platform, conduct training and strategic analysis, and monitor platform usage and growth opportunities. Partner with customers and cross-functional teams to drive adoption, retention, and expansion while conducting onsite visits to support district initiatives.

Skills & Tools: Strong project management abilities, experience with high-quality instructional materials, product acumen, and empathy for educators. Ability to analyze usage trends, foster customer relationships, and collaborate effectively across teams.

Qualifications: BA or BS degree with at least 3 years of relevant experience in customer success or a similar role in the technology sector. Passion for education and commitment to Kiddom's mission and vision.

Location: Hybrid in Oklahoma City, Oklahoma, United States (30% travel required)

Compensation: $60,000 – $90,000/year

Job Description

Kiddom seeks a passionate Customer Success Manager to enhance teachers' experiences with their educational platform by managing onboarding, driving product adoption, and ensuring ongoing customer satisfaction.

Responsibilities: Key responsibilities include guiding schools in onboarding and implementing the Kiddom platform, training users, conducting strategic analysis of product use, and collaborating with multiple teams to improve customer satisfaction and success.

Responsibilities:

Skills: Candidates should have strong project management abilities, experience with high-quality instructional materials, and empathy for educators.

Skills:

Qualifications: A BA or BS degree, along with at least 3 years of relevant experience in customer success or a similar role in the technology sector, is preferred.

Qualifications:

Location: The position is based in Oklahoma City, Oklahoma, with 30% travel required for onsite visits.

Location:

Compensation: Not provided by employer. Typical compensation ranges for this position are between $60,000 - $90,000.

Compensation:

About Kiddom

Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum – resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddom’s high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning.

The Customer Success Manager is the Kiddom team's backbone. You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product. You will report directly to the Customer Success Leader.

We're looking for someone with a passion for education, the ability to empathize with teachers, strong product acumen, and a commitment to Kiddom’s mission and vision.

You will...

Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform.
Serve as the primary contact for customers delivering a value-driven customer journey
Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators
Partner with our customers and cross functional collaborators to drive adoption, retention, and expansion by crafting success plans to achieve their goals
Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth
Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience.
Participate in onsite visits to support district initiatives, professional learning, and customer’s needs
30% Travel

Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform.

Serve as the primary contact for customers delivering a value-driven customer journey

Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators

Partner with our customers and cross functional collaborators to drive adoption, retention, and expansion by crafting success plans to achieve their goals

Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth

Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience.

Participate in onsite visits to support district initiatives, professional learning, and customer’s needs

30% Travel

Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform.

Serve as the primary contact for customers delivering a value-driven customer journey

Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators

Partner with our customers and cross functional collaborators to drive adoption, retention, and expansion by crafting success plans to achieve their goals

Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth

Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience.

Participate in onsite visits to support district initiatives, professional learning, and customer’s needs

30% Travel

What we're looking for...

BA or BS degree or higher
At least 3 years relevant experience in project management, account management, implementation/product specialist, or customer success role at a technology company
Experience using and/or implementing High quality instruction materials (HQIM)
Experience with set-up, configuration, or administration of a SAAS software product
Education field experience, and/or experience as a success manager in ed-tech
Strong empathy for educators
Passion for improving education equitably

BA or BS degree or higher

At least 3 years relevant experience in project management, account management, implementation/product specialist, or customer success role at a technology company

Experience using and/or implementing High quality instruction materials (HQIM)

Experience with set-up, configuration, or administration of a SAAS software product

Education field experience, and/or experience as a success manager in ed-tech

Strong empathy for educators

Passion for improving education equitably

BA or BS degree or higher

At least 3 years relevant experience in project management, account management, implementation/product specialist, or customer success role at a technology company

Experience using and/or implementing High quality instruction materials (HQIM)

Experience with set-up, configuration, or administration of a SAAS software product

Education field experience, and/or experience as a success manager in ed-tech

Strong empathy for educators

Passion for improving education equitably

Bonus Structure

Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process.

What we offer

Full time permanent employees are eligible for the following benefits from their first day of employment:

* Competitive salary

* Meaningful equity

* Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance

* One Medical membership (in participating locations)

(in participating locations)

* Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year.

Average use 4 weeks off per year.

* 10 paid sick days per year (pro rated depending on start date)

(pro rated depending on start date)

* Paid holidays

* Paid bereavement leave

* Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State.

Meant to supplement benefits offered by State.

* Commuter and FSA plans

Equal Employment Opportunity Policy

Kiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.