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Senior Customer Success Manager (Higher Ed)
Instructure🇺🇸In-Person - United States$80K–$100K/yr6mo ago
Summary
Senior Customer Success Manager for Instructure to support strategic higher education clients in NORAM, focusing on account retention, growth, and customer satisfaction.
Key Responsibilities: Manage strategic accounts, develop customer retention and growth strategies, serve as liaison between customers and internal teams, drive cross-sell/upsell opportunities, and mentor other CSMs.
Skills & Tools: Strong SaaS Customer Success knowledge, exceptional written and verbal communication, excellent organizational and follow-up abilities, strategic problem-solving, and customer-facing software industry experience.
Qualifications: Bachelor's Degree or minimum 4+ years of Account Management experience; preference for higher education industry background.
Location: Remote work available throughout the USA; onsite options may be available in specific regions.
Compensation: $80,000 – $100,000/year
Job Description
The full job description is available on Instructure's website.
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