Enterprise Customer Success Manager

🇺🇸In-Person - New York, NY$85K–$130K/yriJust now

Corporate Customer Success Account Management Enterprise Sales Workforce Development Business Development

Role Snapshot

Enterprise Customer Success Manager responsible for driving customer retention, satisfaction, and value realization for TechWolf's workforce transformation platform. As a founding team member, you'll be a strategic advisor guiding senior executives through complex workforce transformation initiatives while shaping the company's customer success approach.

Key Responsibilities: Drive client value achievement through tailored success plans, serve as trusted advisor on workforce transformation challenges (upskilling, reskilling, internal mobility), identify account growth opportunities, manage multi-level relationships with key stakeholders, and proactively monitor account health and renewals.

Skills & Tools: Strategic consulting and advisory expertise in workforce transformation, strong customer relationship management and stakeholder management abilities, excellent communication and problem-solving skills, and understanding of AI-driven workforce solutions and organizational change management.

Qualifications: Significant experience in enterprise customer success, workforce transformation, or related business domains with demonstrated ability to manage complex client relationships and drive customer outcomes. Bachelor's degree or equivalent professional experience required.

Location: In-Person - New York, NY

Compensation: $85K–$130K/yr (estimated)

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Job Description

Ready to drive workforce transformation and redefine careers?

At TechWolf, we’re shaping the future of work through advanced workforce intelligence solutions powered by state-of-the-art AI technology. Our Customer Success team helps our clients navigate complex workforce transformation, create solutions opportunities, and drive organisational agility with our platform.

We are looking for an experienced professional with deep expertise in enterprise Workforce Transformation to join as a founding member of our Customer Success team. You’ll be the strategic partner our customers trust to navigate their workforce transformation journey, guiding them to realise tangible outcomes with TechWolf.

This isn’t just another role. It’s a leap forward into a business built entirely around empowering workforce transformation with innovative technology. You’ll collaborate closely with visionary leaders and industry experts, and play a pivotal role within a purpose-driven team shaping the future of work.

If you’re passionate about AI transformation, working with customers and positively impacting society , there’s no better place to be. Zero fluff. All impact.

What you’ll do:

You’ll drive high retention and customer satisfaction, by ensuring clients achieve maximum value with our platform and achieve their goals. You’ll:

Be a Trusted advisor: strategically guide senior executives through their workforce transformation journeys, addressing specific challenges like upskilling and reskilling, internal mobility and strategic workforce planning.
Own the client’s value journey: clearly define and implement success plans aligned with customer priorities and tailored to their context, ensuring they consistently achieve their business goals. Identify opportunities for account growth and collaborate with sales teams to drive upsells.
Build long-term relationships: develop customer advocates and maintain multi-level client relationships, ensuring alignment and trust with key decision-makers and champions.
Be the internal voice of the customer: convert customer insights into strategic inputs for our Product, Professional Services and Sales teams, fuelling continuous improvement.
Proactively manage account health and renewals: continuously monitor and address risks, mobilizing internal teams proactively to maintain exceptional client value and satisfaction.
Customer Success Pioneer: as a foundational member, help shape TechWolf’s approach to customer success from the ground up.