Fast Facts
We are seeking a Customer Success Manager to guide educators and administrators in maximizing value from our solutions, focusing on adoption, retention, and driving meaningful student learning outcomes.
Responsibilities: Manage partner school success from onboarding to renewal, drive adoption and retention, build stakeholder relationships, and act as a customer advocate to improve products and services.
Skills: Exceptional communication abilities across all district levels, strategic thinking, problem-solving skills, understanding of current educational trends and curriculum.
Qualifications: 5+ years of experience in education technology implementation, knowledge of K-12 educational landscape, and a commitment to driving educational equity and innovation.
Location: Located in the United States with up to 65% travel required.
Compensation: Not provided by employer. Typical compensation ranges for this position are between $70,000 - $110,000.
What You'll Do
Customer Success is about deeply understanding customers' goals and guiding them to maximize value at every stage. As a Customer Success Manager (CSM), you play a key role in supporting educators and administrators throughout their journey—from onboarding to renewal. Your focus is not just on retention but on delivering an outstanding experience that drives meaningful student learning outcomes. Managing both district and school-level accounts, you will lead scalable, impactful implementations while aligning with Edmentum’s business objectives.
This role requires strategic thinking, effective communication at all levels within districts, tenacity, and attention to detail to keep implementations on track and growing. In addition, you will position the capabilities of Edmentum solutions and promote proven implementation models during the sales process.
In this role, you will:
- Manage and be accountable for the success of partner schools from onboarding through renewal.
- Drive adoption, retention, and expansion among some of our most valuable customers by understanding their needs, defining success criteria, and crafting implementation plans to help them achieve their goals
- Build, manage, and leverage key stakeholder relationships to build awareness across the entire district
- Develop a communication cadence with customers to monitor account health and deliver student learning outcomes
- Act as a customer advocate within Edmentum, providing insights and feedback to contribute to the continuous improvement of our products and services.
- Strategize on renewals working closely with the integrated account team to mitigate risk and improve the overall health of the customer relationship.
- Successfully identify growth opportunities and initiate conversations regarding expansion and growth with our current customers in your territory.
- Effectively forecast customer health and risk of attrition.
- Continuously self-educate about Edmentum's products and solutions and the K-12 competitive landscape
Who You Are
- You maintain working knowledge of industry, market, and competitive landscape
- You foster a culture of inclusion and cross-functional collaboration
- You demonstrate integrity, ethics, and a commitment to Edmentum’s mission and values
- You have 5+ years of combined experience leading education technology implementation
- You have the ability to communicate persuasively and effectively both verbally and in writing across all levels of a district, from superintendent to teacher
- You bring deep knowledge of current educational trends, research, and state-specific requirements
- You have strong listening and questioning skills to gain a strategic understanding of partner needs and challenges
- You have strong understanding of curriculum and instruction
- You bring strong analytic and problem-solving skills to help districts overcome barriers and maximize the adoption of best practices
- You have the ability to analyze client usage and student progress and performance data to make data-driven recommendations
- You are self-motivated, proactive individual who thrives on doing a job well, exhibits passion, enthusiasm, and a positive outlook
- You are passionate about Edmentum’s mission and committed to driving educational equity, innovation, and meaningful impact.
- You are able to travel up to 65%
Job Application Deadline: December 1, 2025
