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Customer Success Manager
MagicSchool AI🇺🇸In-Person - New York$70K–$80K/yr4mo ago
Summary
Customer Success Manager role at MagicSchool AI focused on driving adoption and usage of their AI platform for educators across the Northeast region. Success is measured through meaningful adoption, high renewal rates, and measurable impact on school districts and classroom usage.
Key Responsibilities: Own a portfolio of mid-sized schools and districts, leading onboarding experiences and coaching educators through behavior change while tracking key metrics like weekly platform usage and renewal rates. Build strategic relationships across school systems from teachers to superintendents and create scalable resources like tutorials and guides to support customer success.
Skills & Tools: Requires relentless ownership, instructional fluency with understanding of educational systems, strong customer relationship instincts, and operational excellence with data and tools. Must demonstrate a growth mindset and ability to speak both pedagogical and budgeting languages to position the platform effectively.
Qualifications: Minimum 2-3 years in a customer-facing role such as customer success, account management, or EdTech implementation. Preferred experience includes background as a teacher or instructional leader, familiarity with K-12 education, and proficiency with CRM tools like Salesforce.
Location: Remote from New York, New Jersey, or Pennsylvania, United States
Compensation: $70,000 – $80,000/year
Job Description
The full job description is available on MagicSchool AI's website.
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