Fast Facts
The Director of Customer Success for Enterprise Accounts will lead a national team focused on high-value customer partnerships at Edmentum, driving retention and growth strategies while managing complex enterprise-level relationships.
Responsibilities: Oversee the Customer Success organization for enterprise accounts, develop success strategies, manage retention metrics, establish playbooks, and enhance customer collaboration across departments.
Skills: 10+ years in Customer Success with leadership experience, expertise in strategic account management, strong communication skills, and proficiency in customer lifecycle management.
Qualifications: Proven experience in EdTech or education, analytical and organizational skills, and a passion for innovation and educational equity.
Location: Location is United States; travel required up to 20-30% nationally.
Compensation: Not provided by employer. Typical compensation ranges for this position are between $120,000 - $200,000.
What You’ll Do
As the Director of Customer Success – Enterprise Accounts, you will lead the national Customer Success organization serving Edmentum’s most strategic and high-value customers. You will oversee individual contributors, guiding a high-performing team responsible for retention, growth, and customer advocacy across complex, enterprise-level partnerships.
This role will set the national vision for Enterprise account success, build scalable frameworks for engagement, and ensure best-in-class outcomes for our customers and for Edmentum’s long-term growth.
In this role you will:
- Lead and scale a national Customer Success organization, managing a team of Enterprise Customer Success Managers supporting Edmentum’s top-tier strategic accounts.
- Develop and execute a national customer success strategy aligned with organizational revenue, retention, and expansion goals.
- Own performance metrics including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and customer health scores across strategic accounts.
- Serve as Leadership sponsor for Edmentum’s most complex customer relationships, partnering with C-level education leaders and state agencies to ensure long-term success.
- Establish and refine playbooks for strategic account management, renewal forecasting, and growth planning.
- Collaborate cross-functionally with Sales, Marketing, Product, and Operations to drive customer value and accelerate expansion opportunities.
- Leverage data and insights to guide strategic decisions, track adoption trends, and proactively address risk across the customer lifecycle.
- Represent Customer Success in company-wide strategic planning and executive business reviews.
- Foster and coach individual contributors, promoting accountability, inclusion, and professional development across a distributed team.
- Champion operational excellence, ensuring consistency in delivery, process optimization, and use of customer success technology platforms.
- Partner with Product leadership to advocate for the voice of the customer in roadmap decisions and new product introductions.
- Contribute to executive-level thought leadership, helping to shape the future of Edmentum’s customer engagement model.
Who You Are
- 10+ years of experience in Customer Success, Account Management, or a related field, with proven leadership experience
- 5+ years of experience in EdTech or Education
- Demonstrated expertise in strategic account management and long-term enterprise customer partnerships.
- Deep understanding of customer lifecycle management, renewal and expansion strategy, and value realization frameworks.
- Strong business acumen and ability to translate strategy into measurable outcomes.
- Exceptional executive communication and relationship-building skills.
- Ability to lead through influence and manage change in a dynamic, high-growth environment.
- Strong analytical, operational, and organizational skills.
- Ability to travel up to 20-30% nationally.
- Passion for Edmentum’s mission and a commitment to innovation and educational equity.
Job Application Deadline: December 1, 2025
