Learning Services Specialist

Incident IQ • Full-time • Hybrid in Atlanta, Georgia, United States • 1w ago

Fast Facts

Join our team as a Learning Services Specialist to support the design, development, and implementation of training courses within our Learning Management System (LMS), enhancing the learning experience across the organization.

Responsibilities: Key responsibilities include creating and deploying training materials, collaborating with teams to meet stakeholder needs, analyzing LMS content for improvement, and troubleshooting course-related issues.

Skills: Candidates should possess strong project management skills, excellent communication abilities, and a detail-oriented approach to work.

Qualifications: Preferred qualifications include a Bachelor's degree in Marketing, Communications, or Business, and 2 to 4 years of professional customer experience, with a focus on SaaS Customer Success.

Location: This position is located in Atlanta, GA.

Compensation: Not provided by employer. Typical compensation ranges for this position are between 60,000 - 85,000.

As a Learning Services Specialist, you will play a crucial role in supporting the design, development, and implementation of training courses within our Learning Management System (LMS). Your responsibilities will include creating, revising, and deploying engaging training materials while identifying and analyzing capability gaps to formulate effective solutions. You will also collaborate with various departments to coordinate the release and promotion of courses, ensuring that they meet the needs of all stakeholders. Additionally, you will work closely with operations teams to analyze processes and enhance integration with other software used within the company, ultimately contributing to the continuous improvement of our learning initiatives.

Learning Services Specialist:

Support the design, development, and implementation of training courses within the Learning Management System (LMS): Collaborate with team members to create engaging and effective training modules that align with organizational goals and learner needs.
Create, revise, and deploy content: Develop comprehensive training materials ensuring they are clear, concise, and tailored to various learning styles.
Develop initial project scope documents for outsourced work to achieve learning objectives: Draft detailed project scope documents outlining objectives, deliverables, timelines. Ensure alignment with overall learning strategies and organizational standards.
Anticipate and resolve project/program issues, escalating them as appropriate: Monitor project progress and proactively identify potential risks or challenges. Implement mitigation strategies, and communicate effectively with stakeholders to resolve issues, escalating to leadership when necessary.
Assess the accuracy and appropriateness of courses and curriculum within the LMS: Regularly review and evaluate course content and curriculum for relevance, accuracy, and alignment with best practices in adult learning. Make recommendations for updates or enhancements based on participant feedback and performance data.
Troubleshoot curriculum architecture and assignment issues in the LMS: Serve as the primary point of contact for technical issues related to course delivery and user access within the LMS.
Identify and implement process improvements to enhance the efficiency of the Learning & Development (L&D) function: Analyze current workflows and training processes to identify bottlenecks or inefficiencies. Conduct regular evaluations to measure the impact of these improvements on training outcomes.

Learning Services Requirements:

Bachelor's degree in Marketing, Communications, Business, or a related field.
2 to 4 years of related professional customer experience; prefer SaaS Customer Success
Excellent oral and written communication skills including the ability to clearly communicate recommendations and solutions plainly with customers and stakeholders.
Promote cooperation and commitment within a team to achieve goals and deliverables
Diplomatically handle challenging or tense interpersonal situations
Strong project management skills including an ability to manage cross-functional deliverables in a fast-paced environment
Detail oriented
Work effectively and produce quality work in an environment of high expectations and one that embraces change