Customer Service Administrator

🇺🇸In-Person - Glendale, AZ$28K–$36K/yri9h ago

Corporate Support Customer Support Administrative Support Student Services CRM Administration Operations Support

Role Snapshot

Customer Service Administrator at Colibri Group supports students and instructors across physical and virtual channels while managing administrative operations at a professional education facility. The role is essential to maintaining student satisfaction, accurate record-keeping, and smooth daily operations.

Key Responsibilities: Welcome and check in students, answer in-person and virtual inquiries via chat and phone, maintain accurate student records in CRM, assist with class scheduling and instructor coordination, and support classroom preparation and technology needs. Additional duties include facility maintenance, inventory management, cash reconciliation, and participation in off-site events.

Skills & Tools: Proficiency in Microsoft Office and CRM software, excellent customer service and communication skills, strong multi-tasking and critical thinking abilities in fast-paced environments. Physical capabilities including ability to lift up to 40 pounds and stand/sit for extended periods required.

Qualifications: High school diploma or GED required with some college preferred; minimum 1-2 years of customer-facing experience required. Basic CRM experience preferred.

Location: In-Person - Glendale, AZ

Compensation: $28K–$36K/yr (estimated)

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Job Description

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole. We have a rich and storied history. Colibri is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Today, the company’s family of brands are the leading online professional education platforms in their respective end-markets. We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned professionals. To learn more, please visit: www.colibrigroup.com What You'll Do::

Welcoming all guests, checking students in, assisting students with scheduling.

Answer all in person - student inquiries about classes and testing, as well as any questions about the site, state testing, and more, in a timely manner.

Answer virtual - student inquiries via chat support or phone support in a timely manner.

Accurate data entry of student information, and accurate maintenance of student and class records using a CRM.

Assist the Site Manager by confirming class schedules with instructors, attendance documentation, assist with inventory counting, cash reconciliation, collecting reporting data, and other daily operational duties as assigned.

Perform administrative tasks associated with class preparedness and processing, such as assisting instructors with preparing classroom materials and technology support as needed.

Assist students with licensing applications.

Assist in keeping the classrooms, testing rooms, and overall facility neat, clean, well-stocked, and well maintained.

Provide friendly service, support, and encouragement to students.

Work offsite at special events such as expos and fairs.

Have schedule flexibility – some overtime, nights, and weekends required.

Support and participate in student engagement activities that elevate brand awareness as well as reinforce Colibri values

Complete other duties and special projects as assigned.

What You'll Need to Succeed::

High school diploma or GED required; some college preferred.

Minimum 1-2 years of experience with customer facing roles required.

Must be proficient in Microsoft Office.

Basic experience with using CRM software preferred.

Excellent customer service skills, including a pleasant demeanor and tactfulness.

Ability to multi-task and practice critical thinking in a fast-paced environment.

The ability to lift boxes up to 40 pounds.

Sitting or standing for extended periods of time.

The ability to set up, break down, and move tables and chairs for events.

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!