QA Manager

Job Title QA Manager (Hybrid) Job Description Role summary Kaplan International Pathways is a leading provider of global education, centred on student outcomes. Technology underpins our global operations across multiple platforms, partners, and time zones. Consistent, measurable quality is essential to protect system integrity and enable reliable delivery at pace. The QA Manager is accountable for quality assurance governance across the Application Engineering & Architecture function. This role provides independent, objective assurance that all releases meet defined technical and operational standards before entering production. While the Development Manager governs delivery flow and release cadence, the QA Manager governs quality standards, release confidence, and defect prevention. The role establishes and enforces a Quality-as-Code capability, transitioning the organisation from predominantly manual validation to automated, repeatable, data-driven assurance embedded within CI/CD pipelines. You will lead the QA Guild and partner closely with the Development Manager, Solution Architects, Portfolio Delivery, and external suppliers to ensure quality is engineered into every stage of the lifecycle. Detailed responsibilities Quality Governance & Release Authority Define and continuously evolve our QA Framework, Test Strategy, and mandatory standards across functional, non-functional, automation, and performance testing. Ensure definitions of done incorporate measurable coverage, automation thresholds, and compliance criteria, with auditable evidence of adherence. Own the Release-Confidence (RC) Score and act as the independent Go/No-Go authority. • Ensure quality metrics are transparent, objective, and resistant to subjective interpretation. Automation, Assurance & Engineering Enablement Embed automated testing in our CI/CD pipelines in partnership with the Development Manager. • Drive the transition from manual validation to automated regression, API, contract, and non functional testing in support of high confidence “Green Lane” deployment patterns. Leverage appropriate AI-assisted tooling to enhance coverage, detection capability, and regression efficiency while maintaining governance control. Contribute to architectural decisions where quality, resilience, or non-functional characteristics are materially impacted. Supplier Oversight, Defect Management & Continuous Improvement Act as quality gatekeeper for work entering the Application Engineering & Architecture domain, enforcing standards across Project Managers and external suppliers. Reject deliverables that fail to meet agreed quality, automation, or documentation standards and provide structured remediation pathways. Own end-to-end defect lifecycle visibility, systemic risk escalation, and reporting on defect density, escaped defects, regression stability, and technical debt. Use quantitative metrics to identify systemic failure patterns, implement preventative controls, and drive continuous improvement in delivery behaviour and platform stability. Promote quality engineering from idea to operation vs post-development consideration. You will also carry out other duties within the broad scope and intent of the role, recognising that capability and governance will evolve alongside organisational maturity. What you’ll bring to the role -Essential Skills & Experience Demonstrable experience leading QA capability in a distributed/collaborative structure. • Demonstrable experience defining and operationalising automation frameworks in complex, distributed environments, including Test Pyramid strategies, API testing, and contract testing. Demonstrable experience embedding quality cotrols and shift-left engineering practices. • Demonstrable experience using quantitative quality metrics to influence delivery behaviour and improve system stability. Proven capability to operate independently and exercise objective release authority, including withholding approval where standards are not met. Strong stakeholder management capability, including the ability to enforce standards across internal teams and external delivery partners. Desirable Skills & Experience Experience enforcing code quality and release standards on external/offshore development partners. with Site Reliability Engineering (SRE) concepts, specifically implementing SLOs and Error Budgets to govern release velocity. Experience using tools to visualise flow metrics (e.g., DORA metrics) to drive continuous improvement. Our Tech Stack Quality governance spans a diverse and evolving ecosystem including, but not limited to: Management & Tracking: JIRA, TestRail Automation: Selenium, Cypress, Playwright, Provar API Testing: Postman, REST Assured CI/CD Integration: ArgoCD, Azure DevOps Pipelines Ecosystem: Salesforce, AWS, Azure, Microsoft 365 Location Bangalore, KA, India Additional Locations Employee Type Employee Job Functional Area IT Operations Business Unit 00092 Kaplan Health Diversity & Inclusion Statement: Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here. Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information. Kaplan is a drug-free workplace and complies with applicable laws. Kaplan, Inc. is a global educational services company, with about 10,000 employees and operations in 26 countries. We serve 1.2 million students each year and partner with about 4,000 educational institutions and 13,000 corporations across the world. Kaplan is the largest subsidiary of Graham Holdings Company (NYSE: GHC). Across its 85-year history, first as a pioneer of the test prep industry, then as an early online education leader, and now as a global education provider, Kaplan has been recognized for expanding educational access and improving student outcomes through innovative uses of technology, instructional design, and learning science. We’ve been recognized as a Top Workplace for Innovators and Brands That Matter (Fast Company); and as one of America’s Top 100 employers (Forbes). Kaplan’s US-based businesses provide individuals, educational institutions, businesses and governments a broad array of services, supporting our students and partners to meet their diverse and evolving needs throughout their educational and professional journeys. Among the services provided are test preparation, coaching and advising, performance training, industry credentialing, and university support services, online enablement, analytics, and marketing. The test preparation and professional products are offered in the market under our brand names such as Kaplan, Kaplan Financial Education, Kaplan Schweser, PPI, College for Financial Planning, and Manhattan Prep. Headquartered in Fort Lauderdale, FL, employees who support Kaplan’s North America division work primarily remotely across the US and in our corporate campus in Bengaluru, India. California Worker Privacy Statement Questions? Please contact us at knarecruiting@kaplan.com.