Fast Facts

Macmillan Learning is looking for an Inside Sales Account Manager to enhance customer satisfaction by supporting clients with resources and training, while also driving sales growth in a hybrid work environment.

Responsibilities: Manage customer relationships through the CRM, proactively engage with clients, and identify upsell opportunities to increase usage and renewal rates.

Skills: Proficiency in MS Office and Google Suite, excellent communication skills, ability to manage multiple priorities in a dynamic setting.

Qualifications: Bachelor’s Degree and experience in sales, especially with Salesforce; previous Higher Education experience is preferred.

Location: Hamilton, New Jersey, United States

Compensation: $50000 - $55000 / Annually

At Macmillan Learning, we're committed to driving innovation that transforms education. We seek team members who thrive on pushing boundaries, envisioning future possibilities, and building solutions that make a lasting impact. Whether you're a Pioneer shaping bold new ideas, a Builder turning possibilities into reality, or a Stabilizer optimizing for success, you'll play a vital role in advancing our mission. If you're excited by the prospect of testing new technologies, implementing transformative strategies, and thriving in a fast-paced, innovative environment, we’d love to hear from you!

Our Account Managers play a critical role in our sales team. They ensure our customers have everything they need to succeed as Macmillan customers, from providing instructor resources to arranging department and/or instructor training. Our Account Managers bridge the gap between our sales reps and Customer Support. They try to anticipate instructor and administrator needs before they arise, so every Macmillan customer is delighted. The primary goals of this role are to increase and maintain a base of business and upsell print business within an assigned territory. Teamwork, collaboration, and communication are keys to succeeding in this position. To be successful in this role, an Account Manager must have the ability to connect and engage with customers. This role does not have managerial responsibilities.

We know that talented candidates sometimes hesitate to apply when they don't meet every single qualification listed. We encourage you to apply if you're excited about this role and believe you can contribute meaningfully to our team, even if your background doesn't align perfectly with every requirement. We're looking for people who are passionate about our mission and can bring valuable perspectives to our work. Different experiences, skills, and approaches all have the potential to strengthen what we do. If this opportunity interests you, we'd love to hear how your unique background and abilities could contribute to our team's success. We're committed to building a workplace where everyone can do their best work and where diverse viewpoints are valued. We encourage all qualified candidates to apply - we're excited to learn about the different ways you might add value to our organization.

Major responsibilities include, but are not limited to:

• Actively and accurately manage company CRM tool (Salesforce). This includes, but is not limited to, all customer interactions, contacts, sales opportunities, and pipelines to be reflective of revenue expectations within a given territory.
• Regularly use internal data and analytics to identify at-risk customers and develop action plans geared towards driving usage and increasing renewal rates.
• Target upsell opportunities by converting print to digital and increasing sell-through at Inclusive Access enabled schools.
• Provide consistent, pro-active outreach to clients via phone, video, and email to ensure they are aware of the latest features, content, tips & tricks, etc. that will enhance their teaching experience and improve student outcomes.
• Plan, coordinate, and execute online presentations or schedule demos as needed to faculty and institutional contacts throughout the year.
• Assess and respond to individual instructor needs by listening, understanding, and overcoming obstacles to provide the best solutions to meet the customer's specific needs.

Required Qualifications:

• Bachelor’s Degree, or equivalent combination of education and experience.
• Knowledge of MS Office and Google Suite.
• Excellent written and verbal skills, ability to handle multiple projects simultaneously and work under pressure.

Preferred Qualifications:

• Previous sales experience.
• Experience with Salesforce as a CRM.
• Previous Higher Education experience.
• Passion for exploring emerging tools and platforms that enhance digital sales, virtual presentation quality, and customer success tracking.
• Ability to advocate for emerging AI technologies within a sales, support, or education technology environment that can enhance customer retention strategies, digital product upsell efforts, and overall territory performance.

Salary: $50,000- $55,000

Exemption Status: Exempt

Physical Requirements: Requires periods of close concentration; must be able to multi-task and concentrate in noisy/busy environment. Must be able to sit for long periods of time . Must be able to travel occasionally; 2-4 times a year. Must be able to work overtime - more than 40 hours a week as needed. 

This is a hybrid position that requires being in the Hamilton, NJ office 2-3 days per week.

Benefits

Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee’s date of hire. Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees.

• Competitive pay and bonus plan
• Generous Health Benefits (Medical, Dental, Vision)
• Contributions to your 401k retirement account through Fidelity 
• Generous paid time off, sick time, floating holidays, and paid holidays (Spring Reset Day , Juneteenth, Indigenous People's Day, Election Day, and more!)
• Employee Assistance Program, Education Assistance Program
• 100% employer-paid life and AD&D insurance
• And much more!

Macmillan Learning is a privately-held, family owned company that improves lives through learning. By linking research to learning practice, we develop pioneering products and learning materials for students that are highly effective and drive improved outcomes. Our engaging content is developed in partnership with the world's best researchers, educators, administrators, and developers. To learn more, please visit macmillanlearning.com or see us on Facebook, Twitter, LinkedIn or join our Macmillan Community. Macmillan Learning is a division of the Holtzbrinck Publishing Group, a family-owned global media company headquartered in Stuttgart, Germany.  

We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels.You can read more about our Diversity, Equity, & Inclusion initiatives here.

The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an affirmative action program in compliance with the NY Department of Education’s guidance. Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.