Fast Facts
Join Figma Weave as a Customer Enablement Manager, focusing on enhancing customer experience and driving product adoption in a collaborative environment.
Responsibilities: Manage adoption journeys for large customers, design training sessions, and collaborate with internal teams to support customer success.
Skills: Strong communication, product knowledge, experience in Customer Success or Enablement, and a consultative approach to problem-solving.
Qualifications: 4+ years in a customer-facing role, with a plus for experience in design tools or UX/UI.
Location: New York, NY - hybrid work model available.
Compensation: Not provided by employer. Typical compensation ranges for this position are between $90,000 - $130,000.
We're building the next chapter of AI-native craft and creativity - where craft and technology meet. Our unified platform bridges the gap between AI capabilities and human creativity, and lets professional creatives and designers harness the power of the world’s leading AI models without losing precision, expression, or soul. Together, we’re building tools that help people move faster without sacrificing quality, precision, or craft — a platform where AI supports creativity instead of flattening it.
As a Customer Enablement Manager, you’ll work directly with our larger customers to help them get the most value from the Figma Weave platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success.
In this highly collaborative role, you’ll partner with various internal teams to deliver a seamless and impactful customer experience; to deliver thoughtful, engaging experiences for our customers. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you.
This role can be held from our New York hub on a hybrid basis.
What you’ll do at Figma Weave:
- Manage the adoption journey for a portfolio of large, commercial and enterprise customers
- Understand customer goals and success metrics, and use product data to inform proactive engagement strategies
- Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Weave
- Build trusted relationships with stakeholders across roles and departments; from individual contributors to senior leaders
- Identify and empower internal champions who can advocate for Figma Weave within their organizations
- Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration
- Deliver live and scalable training sessions customized to customer maturity and needs.
- Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success
We’d love to hear from you if you have:
- 4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
- Excellent communication skills, with the ability to connect with a wide range of customer personas
- Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
- A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams
While it’s not required, it’s an added plus if you also have:
- Experience using node-based design products or working with design and collaboration tools
- Background in UX/UI, Design Ops, or Frontend Development
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
