Student Onboarding Specialist

Position Summary:

The Student Onboarding Specialist works directly with the Student Onboarding Coordinator to effectively welcome and transition new students. This role serves as a primary point of contact for new students and families, welcoming and guiding them through the transition and orientation to a fully virtual learning experience. The specialist will ensure a smooth and supported transition into our virtual school environment. The aim of the Student Onboarding Specialist is to align their deliverables with the strategic initiatives of Blue-X Virtual, while promoting the organization’s overall vision, objectives, goals, and culture.

Qualifications:

Education/Certification:

• Must have a High School Diploma/GED
• Bachelor’s Degree from an accredited College or University (preferred)

Responsibilities and Duties:

• Serve as the initial contact for newly enrolled students and their families during the onboarding process.
• Offer flexible scheduling during after-hours and weekends, to accommodate the needs of working teens, young parents, and diverse family schedules.
• During peak times, acting as the overflow specialist during the weekday as needed.
• Coordinate and facilitate virtual orientation sessions and one-on-one onboarding meetings.
• Conduct welcome calls/emails to explain the onboarding process, address questions, and provide personalized guidance.
• Ensure that families become familiar with school platforms, expectations, academic calendars, and support resources.
• Track progress of each new student through onboarding milestones using the school's SIS system.
• Follow up with students who are not progressing through onboarding and develop individualized support plans as needed.
• Maintain open, consistent, and proactive communication with students and parents/guardians throughout the onboarding and re-enrollment phases.
• Partner with Enrollment, Counseling, IT, Academics, and other teams to ensure smooth transitions and troubleshoot technical or academic issues.
• Model and promote the school’s mission, vision, and core values through all onboarding interactions.
• Coordinate with leadership to welcome back previously withdrawn students to return with additional support in place to ensure success.
• Help students feel welcomed and connected to the virtual community from day one.
• All other related duties as assigned.

Equipment Used:

All equipment required to perform jobs duties and tasks previously described.

Physical / Environmental Factors:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Blue-X considers applicants for all positions without regards to race, color, national origin, age, religion, sex, marital status, veteran or military status, disability, or any other legally protected status. Being authorized to work in the U.S. is a precondition of employment Blue-X is an Equal Opportunity Employer.

Experience

• 1+ Years experience in Customer Experience.
• 1+ Years experience using Google Workspace preferred.
• 1+ Years experience in processing student enrollments preferred.
• 1+ Years experience with SIS preferred.

Required Knowledge, Skills, and Abilities (KSAs)

• Excellent verbal and written communication skills.
• Excellent problem-solving skills.
• Creative thinking to deliver innovative solutions.
• Strong time management and workload skills.
• Ability to maintain effective working relationships with a consistently positive attitude.