Manager, Customer Success
Veracross🇺🇸In-Person$75K–$110K/yri3h ago
Summary
Lead customer success initiatives for Veracross's SaaS-based School Information System, driving client adoption, retention, and expansion within the independent K-12 school market. This role is critical to ensuring customer satisfaction and long-term relationship growth.
Key Responsibilities: Manage customer success strategies, coordinate onboarding and training programs, and serve as the primary point of contact for account health and growth opportunities. Monitor customer satisfaction metrics, identify expansion opportunities, and collaborate with sales and product teams to address client needs.
Skills & Tools: Strong account management and customer relationship skills with proficiency in SaaS platforms and education technology. Excellent communication, problem-solving, and project management abilities with demonstrated experience in customer-facing roles.
Qualifications: Bachelor's degree in business, education, or related field with 3-5+ years of customer success, account management, or related experience, preferably in SaaS or EdTech sectors. Proven track record of improving customer retention and driving account growth.
Location: Not specified (likely remote or US-based)
Compensation: Not provided by employer. Typical compensation for this role is $75,000 – $105,000/year based on title, seniority, and location.
Job Description
Company Description:Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, perso...