Fast Facts

Benchmark Education Company is seeking a Technical Documentation Writer to create and organize documentation for their ed-tech platform, targeting diverse users from administrators to students.

Responsibilities: Develop and maintain various types of documentation including how-to guides, videos, and training articles for a K-12 education platform, ensuring accuracy and timeliness based on product releases.

Skills: Minimum of 3 years of experience in technical writing or content creation, advanced skills in Microsoft Office, and excellent communication skills; experience in education or ed-tech is a plus.

Qualifications: A bachelor’s degree and at least 3 years of relevant work experience are required; prior work samples must be submitted with the application.

Location: Remote - Florida, United States of America

Compensation: Not provided by employer. Typical compensation ranges for this position are between $60,000 - $85,000.

Position Purpose:

Benchmark Education Company, a growing K-12 education publisher is seeking a talented Technical Documentation Writer to join its creative, fast-paced team. The Technical Documentation Writer will support content creation for internal teams and customers about our ed-tech platform. This person will be responsible for creating and organizing a variety of clear documentation for technical and non-technical end users. He/she will be responsible for creating various types of content, including videos, gifs, how-to-guides, reference manuals, or instructions. The ideal candidate will manage multiple projects, successfully balance competing priorities, and adhere to all deadlines.

Duties and Responsibilities:

• Develop and maintain how-to documentation, videos, and relevant technical training articles for ed-tech platform, with users ranging from administrators, teachers, students, and technical contacts.
• Learn supported digital products through hands-on experience and use, and by reviewing user stories, wireframes, and mockups.
• Monitor upcoming product feature releases across multiple development teams to ensure documentation is accurate and up to date.
• Create images, gifs, videos, diagrams, and charts to illustrate material. 

Job Requirements/Skills and Experience

• Minimum of 3 years’ experience in a technical writing or content creation role; experience in education or edtech a plus.
• Advanced skills in Microsoft Word, Excel, and various Web browsers. Experience with MadCap a plus.
• Must have excellent written and verbal communication skills.
• Must be flexible and have ability to interact with all levels in the organization.
• Highly motivated individual able to grasp complex software and learn quickly.
• Must have a demonstrated ability to work within tight deadlines.
• A bachelor’s degree and 3 years’ work experience is required.
• A sample of prior work must be submitted with resume and cover letter.

ABOUT BENCHMARK EDUCATION COMPANY

Benchmark Education Company (BEC) is a leading publisher of core, supplemental, and intervention literacy and language resources in English and Spanish, with valid and reliable digital assessments that inform instruction. BEC is also a provider of exceptional professional development to educators.

BEC is recognized as a responsive publisher that offers equally rigorous and engaging digital, print, and hybrid learning materials grounded in the Science of Reading research. BEC monitors research outcomes carefully to create effective foundational resources that include strong decoding materials with systematic and explicit instruction and high-quality resources focused on language development and comprehension. BEC’s content-rich and authentic texts offer instruction in close reading and analysis, multiple perspectives, and authentic literature while building world knowledge and reflecting the individuality of every student in each diverse classroom.

Family owned and operated for more than 25 years, BEC is committed to partnering with educators to provide the best for all students through resources of exceptional quality, world-class professional learning, and effective and dedicated customer support.

Benchmark Education Publishing (BEC) and its affiliates are proud to be an Equal Opportunity Employer.

For further information, visit us at: https://www.benchmarkeducation.com