Order Processing Specialist

🇵🇭In-Person - Manila, Philippines₱180K–₱240K/yri47min ago

K-12 Operations Order Processing Account Provisioning Operations Support Revenue Operations Customer Administration

Role Snapshot

The Order Processing Specialist processes customer orders daily, manages account provisioning across multiple platforms, and ensures compliance with internal requirements while supporting the Global Sales Team. This role serves as a critical operational hub, coordinating between Sales, Finance, Support, and Product teams to maintain accurate and timely order fulfillment.

Key Responsibilities: Process orders through assigned case queues, provision new and existing customer accounts across multiple platforms, verify orders in the CRM, and resolve purchase or provisioning issues in coordination with internal teams. Respond to stakeholder inquiries, maintain product and workflow knowledge, and support cross-functional projects and administrative tasks as assigned.

Skills & Tools: Strong attention to detail, organizational skills, and ability to manage multiple priorities simultaneously; proficiency with CRM systems and administrative tools; excellent written and verbal communication skills; ability to build and maintain relationships across departments and work effectively in a collaborative environment.

Qualifications: Not specified in job description. Typically requires high school diploma or equivalent with 1-2 years of relevant experience in order processing, customer service, or administrative support roles.

Location: In-Person - Manila, Philippines

Compensation: ₱180K–₱240K/yr (estimated)

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Job Description

The Order Processing Specialist is responsible for accurately processing orders on a daily basis. This includes provisioning accounts, verifying orders in our CRM, and completing various additional requests. The Specialist partners closely with Sales Representatives to ensure orders are complete, accurate, and compliant with internal requirements. This role reports to Finance and supports the administrative and operational needs of the Global Sales Team. The position also manages regular and ad hoc projects, gathering information and coordinating with multiple departments across the organization.

Responsibilities:

Process orders by managing and working through the assigned case queue.
Provision new and existing customer accounts across multiple platforms for various products.
Process requests accurately and in a timely manner.
Resolve issues related to purchases or provisioning in coordination with the appropriate internal teams.
Respond to email inquiries and requests from internal stakeholders.
Build and maintain strong working relationships with internal partners across the organization.
Provide support to cross-functional departments including Sales, Finance, Support, and Product teams globally.
Maintain a strong working knowledge of our products, sales workflows, expectations, and order processes.
Perform additional administrative duties and support projects as assigned.