Instructional Designer

Turnitin is looking for an experienced Instructional Designer based in Mexico to join our Customer Education team and help create engaging, innovative learning experiences that support customer onboarding and product adoption. You will design and develop interactive learning content that helps customers quickly build confidence and expertise using Turnitin solutions.

As part of an agile, collaborative team, you’ll work closely with Product, Customer Experience, Customer Success, Customer Onboarding and Product Marketing partners to translate complex product functionality into clear, effective learning experiences. We’re looking for someone who is adaptable, detail-oriented, and comfortable working in a fast-paced, evolving environment, where products, priorities, and opportunities continue to grow and change. The ideal candidate is also curious about emerging technologies and has familiarity with AI tools that can support and enhance instructional design, content development, and workflow efficiency.

You will play a key role in helping customers realize the full value of Turnitin solutions through thoughtful, scalable learning experiences that build confidence, drive product adoption, and support long-term customer success.

Responsibilities and Duties:

• Design end-to-end online learning experiences that focus on product functionality, best practices, and change management to drive customer product adoption, self-sufficiency, renewal, and long-term success.
• Apply strong instructional design principles and scalable development practices to create engaging, high-quality educational content using an iterative, rapid development approach.
• Leverage modern eLearning authoring and multimedia tools (e.g., Descript, Articulate 360, Rise, Storyline, Camtasia) to design and develop engaging, interactive learning experiences for customers.
• Explore and leverage emerging technologies, including AI-powered tools, to enhance instructional design, streamline development workflows, and improve the scalability and efficiency of learning experiences.
• Develop performance-based assessments that align with learning objectives and effectively measure learner understanding and skill application.
• Ensure learning assets meet established quality, consistency, and design standards across all Customer Education content.
• Own the end-to-end instructional design process, from needs analysis and design through development, review, and delivery.
• Manage multiple projects and priorities simultaneously, using strong project management and organizational skills to meet target timelines in a fast-paced, evolving environment.
• Collaborate closely with cross-functional teams (Product, Customer Experience, Customer Success, Customer Onboarding and Product Marketing) to stay informed about product functionality, releases, workflows, and best practices to ensure learning content remains accurate and relevant.
• Develop a deep understanding of customer personas and use cases, translating customer challenges into effective learning solutions that improve product adoption and user success.
• Analyze learner engagement data, feedback, and learning effectiveness metrics to continuously improve educational content and learning experiences.