Enterprise Customer Success Manager

🇬🇧In-Person - London, United Kingdom£45K–£65K/yriJust now

Corporate Customer Success Account Management Enterprise Sales Business Development Customer Advocacy

Role Snapshot

Enterprise Customer Success Manager role at TechWolf, a founding member of the Customer Success team responsible for ensuring customers maximize value from the skills data platform and drive successful outcomes.

Key Responsibilities: Serve as trusted advisor and primary contact for enterprise accounts, guide customers through skills-based organizational transformation, collaborate cross-functionally with sales and product teams, and advocate for customer needs internally while monitoring and improving customer health metrics.

Skills & Tools: Strong relationship-building and business acumen with attention to detail, consultative sales experience, ability to understand complex customer challenges and drive value realization, cross-functional collaboration capabilities, and passion for customer advocacy.

Qualifications: Proven experience in customer success, account management, or similar client-facing role in B2B SaaS environments, preferably with experience in organizational transformation or skills/talent management solutions.

Location: In-Person - London, United Kingdom

Compensation: £45K–£65K/yr (estimated)

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Job Description

Our Customer Success team plays a crucial role in ensuring our customers get the most value possible out of TechWolf's innovative platform. We are on the lookout for a skilled Customer Success professional to join as one of the founding members of this team. Our Customer Success team acts as the trusted advisors and internal advocates of our customers representing their voice towards internal teams.

What you'll do

Customer Success Managers run targeted engagements to help customers derive maximum value from their skills data, leading to project success, retention, and renewal. You will thrive in this role if you are a natural relationship- and business builder, with a keen sense of detail and passion for driving towards actual business impact.

Trusted advisor: You’ll be the trusted advisor for some of our accounts. You’ll be their main point of contact and ensure you understand the problems they are trying to solve, the outcomes they want to achieve with TechWolf and will help them drive and communicate the value internally.
Skill Based Organisation Architect: Help customers define and follow a path to becoming a skill-based organisation using our product, and help them create value with skill data. You’ll be a key contributor in their transformation to a skills-based way of working.
Cross-functional collaboration: Collaborate with sales, product and the solutions team to support the customer in identifying their needs and guide them towards value.
Customer Advocacy: Foster long-term relationships and become the voice of the customer within TechWolf. This includes gathering customer feedback, advocating for customer needs internally, and proactively addressing any issues or concerns.
CS Pioneer: Be among the first members of the Customer Success team and help define how we approach customer success at TechWolf and track, monitor and improve customer health.