Customer Success Manager Higher Ed Southeast Region

🇺🇸In-Person - Dallas, TX$55K–$75K/yriJust now

Higher Ed Customer Success Account Management Higher Education Customer Retention Relationship Management

Role Snapshot

Customer Success Manager responsible for driving retention, adoption, and growth within assigned higher education accounts across the Southeast region. The role bridges customer partnership and commercial impact, focusing on securing renewals, identifying expansion opportunities, and ensuring institutions realize measurable value from TurnItIn solutions.

Key Responsibilities: Own customer retention and renewal processes while identifying upsell and cross-sell opportunities; develop and execute success plans, conduct business reviews, and monitor customer health using data-driven insights. Act as the customer advocate internally and collaborate with Sales, Solutions Consultants, and Marketing to deliver seamless experiences and identify customer advocates for case studies and peer events.

Skills & Tools: Strong relationship-building and stakeholder management abilities across multiple organizational levels; demonstrated expertise in customer success metrics, adoption strategies, and data analysis. Excellent communication skills with ability to translate customer feedback into internal recommendations and articulate business value.

Qualifications: Minimum 3-5 years of customer success or account management experience, ideally in SaaS, edtech, or higher education sectors; bachelor's degree preferred. Proven track record of driving renewals, upsells, and measurable customer outcomes with ability to manage multiple accounts and build trusted partnerships.

Location: In-Person - Dallas, TX

Compensation: $55K–$75K/yr (estimated)

Prep for this role with AI tools →

Job Description

We’re looking for an experienced, relationship-driven Customer Success Manager (CSM) who is passionate about helping educational institutions realize the full value of their investment in our solutions. The ideal candidate thrives at the intersection of customer partnership and commercial impact—someone who builds trusted relationships, drives adoption, and proactively identifies opportunities for growth through renewals, upsells, and cross-sell referrals.

Key Responsibilities:

Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts.
Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews.
Build trusted relationships: Engage stakeholders across all levels of the institution—from administrators and faculty to executive leadership—to strengthen advocacy and partnership.
Act as the customer’s voice: Represent customer feedback internally to Product, Marketing, and Sales teams to inform roadmap and go-to-market strategies.
Collaborate to win: Partner closely with Account Executives, Solutions Consultants, and Marketing to deliver a seamless customer experience from onboarding through renewal.
Monitor health and engagement: Leverage customer insights, usage data, and satisfaction metrics to proactively address risks and ensure long-term success.
Champion customer advocacy: Identify and nurture advocates who can participate in case studies, references, and peer community events.