Director, Customer Success & Strategic Implementation

Western Governors University

🇺🇸In-Person - Nashville$127K–$228K/yr3mo ago

Corporate Customer Success Workforce Development Program Management Partnership Management Apprenticeship Education

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Role Snapshot

Lead Craft Education's apprenticeship pathway deployment and technical assistance initiatives as Director of Customer Success & Strategic Implementation. Oversee teams delivering high-impact workforce development solutions while driving program scale, monetization, and market impact.

Key Responsibilities: Manage Subject Matter Experts and Project Managers executing client projects while maximizing customer outcomes and operational scale. Oversee Customer Success, Education, and Curriculum Technical Assistance teams to ensure program compliance, performance standards, and continuous improvement through cross-team feedback loops.

Skills & Tools: Expertise in designing and implementing workforce development programs with strong project management, stakeholder engagement, and strategic partnership capabilities. Data-driven focus on program optimization across sectors with proven ability to lead technical teams and drive organizational growth.

Qualifications: 15+ years of management experience in workforce development with demonstrated focus on data-informed program optimization. Track record of leading teams and implementing scalable solutions across diverse sectors.

Location: Nashville, Tennessee

Compensation: $127K–$228K/yr

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