Sr. Manager, Customer Success

Meazure Learning

🇺🇸In-Person - McLean, VA$90K–$130K/yr2mo ago

Corporate Customer Success Account Management Team Leadership Client Retention Partnership Management

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Summary

Sr. Manager, Customer Success at Meazure Learning leads customer success strategies and an Account Services Team to drive retention and satisfaction for low-to-mid tier educational technology clients. The role focuses on optimizing customer experiences, implementing scaled success tactics, and fostering strategic partnerships.

Key Responsibilities: Design and implement customer success models, build and manage the Account Services Team, oversee client support and product utilization, and establish escalation procedures for risk mitigation. Collaborate across departments to drive engagement campaigns, represent the company at client meetings, and protect business by ensuring customer satisfaction and preventing churn.

Skills & Tools: Strong communication, executive-level interpersonal skills, technical proficiency with Zendesk and ticket management systems, problem-solving abilities, and attention to detail. Ability to adapt strategies based on market changes, foster relationships with key partners, and drive product adoption at scale.

Qualifications: 5-7 years of experience in customer service roles with demonstrated executive-level interpersonal skills. Ability to lead teams, adapt to market changes, and manage strategic initiatives.

Location: Hybrid in McLean, Virginia, United States (requires at least 20% travel to client accounts)

Compensation: $90,000 – $130,000/year