Associate Product Usage Analyst

🇬🇧In-Person - Newcastle upon Tyne, United Kingdom£24K–£32K/yriJust now

K-12 Data & Analytics Data Analysis Misuse Detection Fraud Investigation Product Analytics Compliance Monitoring

Role Snapshot

The Associate Product Usage Analyst supports investigation of Turnitin product misuse, validating and halting offending accounts while identifying trends in misuse cases. The role works across the Misuse team to detect essay mills and contract cheating activities, protecting product integrity and user trust.

Key Responsibilities: Monitor and analyze internal misuse reports daily to identify anomalies and unauthorized activities; research and investigate tickets related to product misuse; work with the Product Usage Analyst to detect essay mills, identify security vulnerabilities, and deliver regular reports to Technical Support leadership. Assist with process documentation, trend analysis, and projects aimed at improving misuse detection and OKR delivery.

Skills & Tools: Strong analytical and investigative abilities with proficiency in data analysis and pattern recognition; excellent attention to detail and ability to document findings clearly. Soft skills should include collaboration, communication, and proactive problem-solving within cross-functional teams.

Qualifications: Bachelor's degree in a relevant field (data analysis, computer science, or equivalent) or 1-2 years of related experience in fraud detection, security analysis, or product compliance roles. Experience with misuse investigation, data analysis tools, or academic integrity platforms is advantageous.

Location: In-Person - Newcastle upon Tyne, United Kingdom

Compensation: £24K–£32K/yr (estimated)

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Job Description

The Associate Product Usage Analyst will support the research and investigation in tickets of the misuse of Turnitin products and take the appropriate action to validate and halt offending accounts and work with internal stakeholders to identify trends in investigated cases.

Work with our Product usage analyst to understand the impact of essay mills and contract cheating to our products.
Provide feedback around emerging trends in the misuse of Turnitin
Work within the Misuse team and research and analysis methodologies to detect when essay mills are using our online solutions.
Monitor and analyze internal misuse reports daily to identify anomalies, patterns, and unauthorized activities requiring further investigation.
Identify and review with Product usage analyst security holes that allow for unauthorized access to Turnitin.
Work with Product usage specialist to provide Technical Support leadership team accurately regular and ad-hoc reports related to investigations.
Document processes and procedures where needed and proactively identify improvements.
Assist in projects within the Technical Support team to improve identification of potential cases of misuse.
Assist Product usage analyst on delivery of OKR’s set for the Misuse team.