Senior IT Analyst for Executive IT Support
The University of Texas at Arlington Portal🇺🇸In-Person$95K–$135K/yri3h ago
Role Snapshot
Senior IT Analyst provides advanced Tier 3 technical support to university executives and staff, resolving complex technology issues and escalations while mentoring junior support staff.
Key Responsibilities: Delivers frontline support via chat, phone, and in-person for unresolved technical issues spanning account access, email, networking, software, and hardware; trains and coaches student workers and lower-tier staff members.
Skills & Tools: Advanced technical troubleshooting across IT infrastructure (networking, endpoints, peripherals); strong communication and mentoring abilities; proficiency with account management, email systems, and academic technology platforms.
Qualifications: Typically requires 3-5 years of IT support experience with progression to senior-level troubleshooting; bachelor's degree in IT, Computer Science, or related field, or equivalent professional experience.
Location: In-Person
Compensation: $95K–$135K/yr (estimated)
Job Description
The Senior IT Analyst for Executive IT Support provides advanced frontline technology support for client requests and incidents via chat, phone calls, or in-person client interactions. Handles Tier 3 support issues that may not be defined by existing documentation, as well as escalations of unresolved support issues from lower tiers. Responsible for training and coaching student workers and lower-tier staff members. Technical issues and skills will vary but include account access, email, network connectivity, software, academic technology, computing endpoint
devices, printers, and other technology peripherals
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