Overnight Technical Support Specialist Tier 2

Leepfrog Technologies, Inc.

🇺🇸In-Person - Iowa City$45K–$60K/yr7mo ago

Higher Ed Support Technical Support Customer Support Software Support Tier 2 Support Higher Education Support

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Summary

Overnight Technical Support Specialist (Tier-2) at Leepfrog Technologies provides front-line technical support to international CourseLeaf clients during night and weekend shifts, managing software troubleshooting and client communication.

Key Responsibilities: Manage client communication through ticketing systems and phone support, troubleshoot software and hardware issues, assist with after-hours system administration, and prioritize/escalate client requests as needed.

Skills & Tools: Excellent oral and written communication, strong client orientation, planning and time management abilities, problem-solving in dynamic environments, teamwork, and knowledge of web browsers and general troubleshooting. Optional: light JavaScript/HTML/SQL/CSS knowledge.

Qualifications: Some college preferred or two years of related technical support experience; customer support experience strongly preferred and high internet literacy with knowledge of web systems required.

Location: Iowa City, Iowa

Compensation: $45K–$60K/yr

Job Description

The full job description is available on Leepfrog Technologies, Inc.'s website.

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