Seasonal Customer Support Group Administrative Assistant

🇺🇸In-Person - Carson, CA$28K–$35K/yri6h ago

K-12 Operations Administrative Support Operations Management Project Management Customer Support Operations Payroll Administration

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Role Snapshot

Seasonal full-time Administrative Assistant supporting Lakeshore Learning Materials' Customer Support Group in a fast-paced hybrid environment. The role manages payroll, travel, expenses, and administrative operations while providing essential support to the team.

Key Responsibilities: Managing CCA timecards and payroll, running operational reports, booking travel and reconciling invoices, handling team accounts and credit card reconciliation, assisting with onboarding, and supporting vendor research. Also creates Salesforce records, processes expense reports, and assists with time-sensitive departmental projects as needed.

Skills & Tools: Strong organizational and project management abilities with proficiency in payroll processing, expense reconciliation, and Salesforce. Excellent communication and problem-solving skills with flexibility, attention to detail, and ability to thrive in fast-paced environments.

Qualifications: High school diploma or equivalent required; administrative or customer support experience preferred but not explicitly stated. Demonstrated ability to manage multiple tasks, learn quickly, and support team operations.

Location: In-Person - Carson, CA

Compensation: $28K–$35K/yr (estimated)

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Job Description

To help us keep our ducks in a row, Lakeshore’s Customer Support Group could use the support of a full-time Administrative Assistant who thrives in a fast-paced environment! If you are an incredibly organized and outcome-oriented individual who wants to learn new skills in a challenging yet fun environment—and you have a passion for helping others and pitching in wherever needed—then don’t pass up this opportunity! Lakeshore is a great place to work (if we do say so ourselves).

A day on the job looks like this:

Reviewing and managing Customer Care Associate (CCA) timecards and payroll
Running and analyzing various reports to support daily team operations
Booking CCA travel, retrieving travel invoice and completing reconciliation
Managing team accounts and expenses, including monthly credit card reconciliation
Assisting with onboarding tasks for new CCAs
Conducting vendor research, handling bookings and reconciling invoices
Creating and updating Salesforce records as needed
Assisting with expense reports and invoice approvals
Performing departmental analysis and reporting
Supporting the team and management in daily activities and tasks
Jumping into time-sensitive projects wherever and whenever needed
Showing flexibility and a willingness to learn