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Customer Service Representative
Macmillan Learning🇺🇸In-Person - Gordonsville, VA$30K–$45K/yr2mo ago
Role Snapshot
Customer Service Representative at Macmillan Learning's Gordonsville facility serving as the primary point of contact for customer inquiries and representing MPS/Holtzbrinck Publishers in the marketplace. This role directly impacts customer satisfaction and company reputation through exceptional service delivery.
Key Responsibilities: Manage customer inquiries across multiple channels (phone, email, fax, mail), resolve order and shipment issues, and maintain detailed interaction records for tracking purposes. Collaborate with related departments to address accounting and shipping discrepancies while handling daily volume of telephone and email work.
Skills & Tools: Proficient communication and computer skills with ability to read and interpret documents, write routine correspondence, and speak effectively to customers. Basic mathematical skills and experience in customer service or related fields required.
Qualifications: High school diploma or equivalent required with 1-3 years of related experience or training preferred. Equivalent combination of education and experience is acceptable.
Location: Gordonsville, Virginia
Compensation: $30K–$45K/yr
Job Description
The full job description is available on Macmillan Learning's website.
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