Order Processing Specialist

🇵🇭In-Person - Manila, Philippines₱240K–₱360K/yri3h ago

K-12 Operations Order Processing Account Provisioning Revenue Operations Sales Operations Administrative Support

Role Snapshot

The Order Processing Specialist processes customer orders daily, manages account provisioning across multiple platforms, and ensures compliance with internal requirements. This role supports the Global Sales Team and reports to Finance, serving as a critical operational hub between Sales and internal departments.

Key Responsibilities: Process orders through case queues, provision new and existing customer accounts across multiple platforms, verify order accuracy in CRM systems, and resolve purchase or provisioning issues in coordination with internal teams. Respond to stakeholder inquiries, support cross-functional departments (Sales, Finance, Support, Product), and manage ad hoc projects and administrative duties as assigned.

Skills & Tools: Strong attention to detail, accuracy in data entry and order processing, proficiency with CRM systems and multiple platforms, and excellent written and verbal communication skills. Ability to manage multiple priorities, work cross-functionally, maintain product knowledge, and build collaborative relationships across the organization.

Qualifications: High school diploma or equivalent required; 1-2 years of experience in order processing, customer service, or administrative support preferred. Familiarity with CRM systems, account management, or B2B sales operations is advantageous.

Location: In-Person - Manila, Philippines

Compensation: ₱240K–₱360K/yr (estimated)

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Job Description

The Order Processing Specialist is responsible for accurately processing orders on a daily basis. This includes provisioning accounts, verifying orders in our CRM, and completing various additional requests. The Specialist partners closely with Sales Representatives to ensure orders are complete, accurate, and compliant with internal requirements. This role reports to Finance and supports the administrative and operational needs of the Global Sales Team. The position also manages regular and ad hoc projects, gathering information and coordinating with multiple departments across the organization.

Responsibilities:

Process orders by managing and working through the assigned case queue.
Provision new and existing customer accounts across multiple platforms for various products.
Process requests accurately and in a timely manner.
Resolve issues related to purchases or provisioning in coordination with the appropriate internal teams.
Respond to email inquiries and requests from internal stakeholders.
Build and maintain strong working relationships with internal partners across the organization.
Provide support to cross-functional departments including Sales, Finance, Support, and Product teams globally.
Maintain a strong working knowledge of our products, sales workflows, expectations, and order processes.
Perform additional administrative duties and support projects as assigned.