Digital Product Operations Manager

Job Title Digital Product Operations Manager (Hybrid) Job Description For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work. Our offices in India opened in Bengaluru in 2018. Since then, our team has fueled growth and innovation across the organization, impacting students worldwide. We are eager to grow and expand with skilled professionals like you who use their talent to build solutions, enable effective learning, and improve students’ lives. The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them. The Digital Product Operations manager will play a pivotal role in ensuring the efficiency and effectiveness of our digital product operations. This individual will work closely with cross-functional teams to streamline processes, optimize resources, and support the product development lifecycle. The ideal candidate has a deep understanding of digital product management, an analytical mindset, and the ability to drive operational excellence in a fast-paced environment. This includes contributing to developing customer experiences, platform configuration, content, customer engagement strategies, and the maintenance of digital products. Primary/Key Responsibilities Operational Oversight: Oversee the end-to-end operations of the digital product lifecycle, from ideation to release, ensuring smooth workflow and timely deliverables. This may also include some aspects of platform configuration and management. Process Optimization: Regularly evaluate and refine processes to improve efficiency, reduce waste, and eliminate bottlenecks within the customer experience and digital product ecosystem. Customer Experience: Facilitate CX activities that include customer journey mapping, flows, and customer engagement strategies with different stakeholder groups to develop optimal CX recommendations, including the use of market research. Cross-functional Collaboration: Liaise with Product Owners, Developers, UX/UI, QA, and other stakeholders to ensure that a desired customer experience or operational requirements are well understood and effectively implemented. Data-Driven Decision Making: Utilize metrics and analytics to track performance, identify areas for improvement, and make data-informed decisions to enhance a customer experience or digital product operations. Artificial Intelligence: Use AI tools to automate and enhance the content creation process, review and curate AI-generated content to ensure quality, accuracy, and relevance, and ensure that AI tools are updated, functional, and in line with the company’s objectives. Stakeholder Communication: Provide regular updates and recommendations on customer experience and digital product operational performance to senior leadership and relevant stakeholders. Risk Management: Proactively identify potential operational risks and develop mitigation strategies to ensure uninterrupted product development. Roadmap: Liaise with digital product owners and stakeholders to support prioritization and execution of digital product roadmaps. Hybrid Schedule: 3 days remote / 2 days in office 30-day notification period preferred Minimum Qualifications Bachelor’s degree in Business, Operations Management, Information Technology, or a related field. 2+ years of experience Strong understanding of digital product development processes and methodologies. Proven track record of process improvement and operational optimization. Excellent analytical and problem-solving skills. Excellent communication abilities. Scrum, Project Management experience Familiarity with Google Workspace, JIRA/Confluence, Lucid, SmartSheets, Salesforce, D2L, Canvas Beyond base salary, our comprehensive total rewards package includes: Hybrid work model provides a flexible work/life balance Voluntary Provident Fund is an additional voluntary contribution scheme associated with the statutory Employee Provident Fund (EPF) Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members Comprehensive health benefits new hire eligibility starts on day 1 of employment Generous Paid Time Off includes National holidays(10), Earned leaves(15), sick leave(12), plus one (1) volunteer day to participate and give back to our local communities Gratuity is applicable upon completion of 5 years as per the Gratuity Act We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here. At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data. Location Bangalore, KA, India Additional Locations Employee Type Employee Job Functional Area Business Unit 00091 Kaplan Higher ED Diversity & Inclusion Statement: Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here. Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information. Kaplan is a drug-free workplace and complies with applicable laws. Kaplan, Inc. is a global educational services company, with about 10,000 employees and operations in 26 countries. We serve 1.2 million students each year and partner with about 4,000 educational institutions and 13,000 corporations across the world. Kaplan is the largest subsidiary of Graham Holdings Company (NYSE: GHC). Across its 85-year history, first as a pioneer of the test prep industry, then as an early online education leader, and now as a global education provider, Kaplan has been recognized for expanding educational access and improving student outcomes through innovative uses of technology, instructional design, and learning science. We’ve been recognized as a Top Workplace for Innovators and Brands That Matter (Fast Company); and as one of America’s Top 100 employers (Forbes). Kaplan’s US-based businesses provide individuals, educational institutions, businesses and governments a broad array of services, supporting our students and partners to meet their diverse and evolving needs throughout their educational and professional journeys. Among the services provided are test preparation, coaching and advising, performance training, industry credentialing, and university support services, online enablement, analytics, and marketing. The test preparation and professional products are offered in the market under our brand names such as Kaplan, Kaplan Financial Education, Kaplan Schweser, PPI, College for Financial Planning, and Manhattan Prep. Headquartered in Fort Lauderdale, FL, employees who support Kaplan’s North America division work primarily remotely across the US and in our corporate campus in Bengaluru, India. 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