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Senior Customer Success Manager, Grammarly for Education
Superhuman🇺🇸Remote - United States$145K–$185K/yr5mo ago
Role Snapshot
Senior Customer Success Manager for Grammarly's education sector, responsible for managing enterprise accounts, driving product adoption, and ensuring successful renewals with large higher-education institutions.
Key Responsibilities: Own the full post-sales lifecycle for enterprise education accounts including onboarding, activation, and long-term success. Lead renewal strategies, conduct strategic account reviews, drive product adoption, and act as a trusted advisor to customers on AI-powered solutions.
Skills & Tools: Strong communication and relationship-building abilities, analytical skills, proficiency with CRM tools, and consultative approach. Knowledge of AI and Large Language Models (LLMs), ability to work with C-level stakeholders, and experience with multithreading and executive-ready presentations.
Qualifications: 5+ years of experience in customer-facing roles with proven success managing large enterprise accounts, preferably in the education sector. Demonstrated ability to conduct contract negotiations, identify expansion opportunities, and build strategic relationships across multiple organizational levels.
Location: Remote - United States
Compensation: $145K–$185K/yr
Job Description
The full job description is available on Superhuman's website.
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