Director of Account Management

MasteryPrep • Full-time • Remote • 4w ago

Drive Customer Success to Empower Student Achievement

MasteryPrep is seeking an experienced and enthusiastic Director of Account Management to join our team. As Director of Account Management, you will play a critical role in leading the retention and expansion of our customer base. You will lead the team responsible for renewing accounts and driving revenue growth, ensuring strong client health and satisfaction. As the Director of Account Management, you will develop and implement strategies, foster a culture of continuous improvement, and collaborate cross-functionally to enhance customer engagement and satisfaction.

Key Responsibilities:

Lead the Account Management team with a customer-centric approach, prioritizing customer success and growth
Develop and execute proactive customer retention and expansion strategies
Analyze customer experience and health metrics, identifying key indicators and trends
Educate and influence peers and the team on marketplace dynamics and successful strategies
Contribute to the development of new product and service offerings based on customer needs
Maximize the effectiveness of Account Management tools and resources
Act as an escalation point for complex negotiations, optimizing deal structures
Promote a positive, diverse, and inclusive corporate culture aligned with company values

About Us

Nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score. MasteryPrep’s mission is to level the playing field in education by offering the most effective test preparation available – made accessible to all students.

Through 10 successful years of partnering with school districts and institutions on college readiness services and resources, MasteryPrep has surpassed one million students served since the company’s founding in 2012.

MasteryPrep has increased its student outreach by 200 percent since 2020 and is ranked among the Inc. 5000 “Fastest Growing Companies,” featured by “Entrepreneur 360,” and selected among the “Growth Leaders” by Louisiana Economic Development.

When we ask our employees what they love most about working with MasteryPrep, it comes down to the mission, the people and the challenge.

The mission: Ever had a day when you just don’t feel like getting out of bed and working? We don’t. We have a strong mission that truly changes lives and it motivates us each day to get up, get together, get better and get things done.
The people: MasteryPrep is as diverse as the student population we serve and we value our employees as people, not just the position they fill. We have bicyclists, book nerds, musicians, basketball players, video gamers, and one person who has an insanely green thumb. No really. She can grow anything!
The challenge: We believe that with everything we do, we should make it awesome. We don’t believe in “average,” “run-of-the-mill,” or “ordinary.” And “good enough” isn’t in our vocabulary. We’re growing tremendously and won’t stop until every student has access to a better future. Bring your experience, skills and creativity here – and you’ll find MasteryPrep is a place to contribute and feel valued.

7+ years of Customer Success/Account Management Leadership experience in a fast-paced startup or SaaS company
Experience in Education or EdTech is preferred
Proven success in exceeding expansion and retention targets
Strong leadership capability in building and managing high-performing teams
Experience with negotiating diverse customer accounts, from SMB to enterprise
Ability to develop strategic plans and optimize processes for long-term scalability
Empathy for customers combined with a passion for revenue growth
Excellent collaboration skills with cross-functional teams
Highly organized with strong written and verbal communication abilities
Detail-oriented, adaptable, and able to prioritize in a dynamic environment
Willingness to travel strategically for high-stakes meetings as needed
A working location within the Eastern or Central Time Zone