Solutions Manager

SchooLinks • Full-time • Remote • 3w ago

SchooLinks is seeking an Solutions Manager to join our Solutions Team. This role will focus on implementing our Course Planner solutions to allow students on SchooLinks to plan their path forward after graduation.

In this role, you’ll be responsible for overseeing the implementation of this product from start to finish, working alongside each customer’s Customer Success Manager. You’ll manage a diverse book of business, including school districts of different sizes and in different regions.

This role requires the ability to learn and apply technical configurations, as well as the ability to understand various concepts and terminology related to academic planning. You’ll be coming up with creative solutions to customer needs and explaining complex concepts to customers in a way they can understand.

Your Responsibilities Will Include...

Serve as the main point of contact for those complex implementation projects with our larger clients
Understand data dependencies and help resolve data issues
Problem solve and coordinate data integration with our clients and CSMs
Work with customers to understand their specific needs, special situations, and use cases, then identify and implement solutions
Continuously engage with customers to maintain project velocity, generate buy-in, and drive adoption
Discover and document challenges faced and areas for improvement within our process and product
Continuously define, document problems and challenges faced by our partners
Assist the product team with quality assurance and improvement of the product
Help drive adoption and usage throughout implementation period

Strong project management skills (understand task dependencies/sequence and manage of tasks)
Strong stakeholder management skills
5+ years experience as an implementation specialist or similar role in a B2B SaaS company
Ability to work with data feeds, including reviewing data files, identifying problems, and performing various actions on data (think spreadsheet manipulation at a large scale)
Experience with scripting (Python, etc.) and JSON data is a plus but not required
You are confident presenting to district stakeholders
Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications.
Positive attitude - you can stay optimistic in high stress situations
Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.

100% health care coverage
401K with matching
Dental & Vision
Parental Leave
Subsidized gym membership
Annual team offsite
Unlimited snacks, coffee, tea (in-house only)

SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.