As the Instructional Design Program Manager, you will be the key architect behind SmartPass’s educational content, designing and delivering interactive training courses that empower educators and administrators to fully utilize the platform. You’ll develop both live and on-demand resources to support successful product implementation, ensuring that every user has the tools they need to succeed. This is an exciting opportunity to combine your instructional design expertise with our dynamic, customer-centric environment, as you collaborate with cross-functional teams to create engaging, impactful learning experiences.
At SmartPass, we value creativity, collaboration, and a deep commitment to customer success. We’ll provide you with the support, mentorship, and resources you need to thrive both professionally and personally. You’ll be instrumental in driving customer satisfaction, retention, and growth through your contributions.
The Customer Experience team is a cross-functional, customer-driven group that ensures a smooth customer journey from onboarding to long-term success.
How You’ll Contribute Right Away
From the start, you’ll dive into designing interactive training content tailored to the needs of educators and administrators, creating courses that support both onboarding and advanced product use. You’ll collaborate closely with cross-functional teams to integrate customer feedback and product updates into training materials, ensuring they remain relevant and effective. We’ll equip you with the tools and insights you need to make an immediate impact, and we expect you to bring your passion for customer education and content development to help drive customer success from day one.
What You’ll Do
- Design Engaging Training: Develop interactive, easy-to-follow courses and resources (both live and on-demand) to help educators and administrators successfully implement SmartPass and adopt best practices.
- Customize Learning Solutions: Create tailored training programs that address the specific needs of schools and districts, ensuring content is relevant and impactful.
- Create Educational Content: Produce engaging, easy-to-understand resources such as blog posts, marketing emails, and tutorials to support educators in using SmartPass effectively.
- Lead Educational Sessions: Host webinars, 1:1 training, and peer learning programs that empower educators to maximize the value of SmartPass.
- Collaborate Cross-Functionally: Work closely with Product, Customer Experience, and Account Management teams to ensure training materials reflect the latest updates and align with customer needs.
What You’ve Done
- 3+ years of experience in instructional design, customer education, or a similar role, ideally within the EdTech or education sector.
- Proven track record of creating engaging, easy-to-understand training content across multiple formats (e.g., courses, blog posts, tutorials, webinars).
- Hands-on experience working cross-functionally to develop educational resources that support product implementation and drive customer success.
Included in All Jobs
The estimated salary range for this role is $90,000 - $120,000 per year. There is an opportunity to earn an annual bonus of approximately 10% in this role. Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to demonstrated skill set, years & depth of experience, and some role dependent factors that can include certifications and software expertise. We also hope you’ll consider and be open to what else we provide outside of our base compensation. This includes our benefits, perks, equity, and other aspects of our overall employer brand including our culture which is built on our mission, vision and values. We welcome direct conversations with each candidate about compensation in all our initial calls.
SmartPass is committed to creating a company where all employees regardless of background can show up and feel they belong. This is an ongoing journey, and we welcome questions one here we’re at during your interview process. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or fitness level.
