Part-Time Retail Supervisor

🇺🇸In-Person - Brookfield, WI$32K–$48K/yri1h ago

K-12 Operations Operations Management Retail Management Team Leadership Customer Service Inventory Management

Role Snapshot

Part-time retail supervisor role at Lakeshore Learning Materials responsible for leading a sales team, implementing sales strategies, and delivering exceptional customer service in a fast-paced retail environment.

Key Responsibilities: Recruit, train, and coach sales associates while driving team engagement and motivation. Manage customer service standards, inventory and stock control, cash handling, store operations including opening/closing duties, and support sales initiatives and promotional activities.

Skills & Tools: Strong leadership and team-building abilities, excellent customer service and communication skills, retail operations and inventory management expertise, and the ability to lead by example in a fast-paced environment.

Qualifications: No specific education or prior retail experience required, but a desire to learn and proven ability to develop talent and manage retail operations is essential.

Location: In-Person - Brookfield, WI

Compensation: $32K–$48K/yr (estimated)

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Job Description

Opportunity knocks at the Lakeshore Learning Store. Are you ready?
You don’t need a background in education, but a desire to learn is essential! As one of our store managers, you get to develop a first-class team, implement plans to maximize store sales, and provide our customers with an unforgettable retail experience—all in a fast-paced, fast-changing environment that demands operational expertise. Sound challenging? It is. But with success comes reward.

Providing great customer service isn’t just a goal—it’s the essence of who we are.
Our energetic and friendly approach to exceeding each customer’s expectations is a hallmark of over 50 Lakeshore Learning Stores nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit.

Lakeshore Learning Store managers have a knack for leading by example.
In fact, this is the glue that holds our successful retail team together. No job is too small to tackle…and no team success is too small to celebrate.

Responsibilities

Building Talent

Support the recruitment and development of the sales team
Support the training and development of new sales associates
Provide ongoing coaching and feedback to team members
Assist in driving workplace engagement and motivation within the store

Building Service Standards

Surpass expectations regarding customer service and empowers team to adhere to customer service protocols
Seek and communicate customer feedback regarding school and home use of products
Build a unique and lasting relationship with customers
Train staff on new products and promotions
Monitor and maintain company expectations around store presentation standards, retail policies and procedures, store cleanliness and safety standards

Building Revenue and Operational Excellence

Assist in inventory management and stock control
Help with cash handling and reconciliation processes
Operate as keyholder with responsibility to support opening/closing of store and cash registers
Assist in employee scheduling and payroll approvals to support optimal staffing
Support sales initiatives, promotional activities, and the retail store’s outreach programs to raise awareness and foster relationships that support Lakeshore’s goals