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Director, Customer Success
Meazure Learning🇺🇸In-Person - McLean, VA$120K–$160K/yr3mo ago
Role Snapshot
Lead customer relationships and account strategies for enterprise partners within the Professional Testing division, ensuring retention and growth of strategic accounts. Serve as the primary executive point of contact to embed Meazure deeply into partners' testing ecosystems and drive sustained exam volume.
Key Responsibilities: Develop and execute account success plans, manage partner expectations, identify and mitigate client risks, and forecast revenue for assigned enterprise accounts. Coordinate with internal teams to ensure service delivery, leverage data-driven insights to optimize programs, and represent Meazure at client meetings and industry events.
Skills & Tools: Strong communication, relationship-building, and emotional intelligence with ability to multitask and empathize with clients. Technical proficiency in web applications and Microsoft Office with logical, systematic troubleshooting abilities.
Qualifications: 3-5 years of professional customer service experience demonstrating strong character and emotional intelligence. Experience managing enterprise client relationships and developing strategic account plans preferred.
Location: McLean, Virginia
Compensation: $120K–$160K/yr
Job Description
The full job description is available on Meazure Learning's website.
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