Associate Software Support Engineer

🇺🇸In-Person - Amman1h ago

Higher Ed Support Customer Support Technical Support Software Support Support Engineering Higher Education

Role Snapshot

Associate Software Support Engineer at Wiley provides technical support and assistance to software users, contributing to customer satisfaction and product improvement. The role supports a forward-thinking organization dedicated to innovation while working within a collaborative, growth-oriented team environment.

Key Responsibilities: Primary responsibilities include troubleshooting software issues, providing technical support to customers, documenting problems and solutions, and collaborating with development teams to resolve complex technical challenges.

Skills & Tools: Required skills include strong technical troubleshooting abilities, customer service excellence, problem-solving capabilities, and communication skills. Experience with software systems, documentation, and ability to work in a collaborative team environment are essential.

Qualifications: Typically requires a bachelor's degree in computer science, information technology, or related field, or equivalent practical experience. Some experience with software support, technical assistance, or IT help desk roles is generally expected.

Location: In-Person - Amman, Jordan

Compensation: Not provided by employer. Typical compensation for this role is JOD 12,000 – JOD 18,000/year based on title, seniority, and location.

Prep for this role with AI tools →

Job Description

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We're a forward-thinking organization dedicated to innovation and growth. Our success is built on the diverse talents and perspectives of our team members, who work together to solve complex challenges and create meaningful impact. We foster a culture of continuous learning, collaboration, and professional development. Applicants who have any questions about the job application process may contact Talent Acquisition Support for assistance.