AI Quality Engineer

Job Description Key Responsibilities • Design and implement evaluation frameworks (evals) to assess LLM and agentic AI system quality, including accuracy, consistency, safety, and task completion rates. • Build and maintain automated test pipelines for AI features, covering unit, integration, and end-to-end scenarios across agentic workflows. • Develop tooling to detect regressions in model behavior, prompt outputs, and agent decision-making across releases. • Define and track quality metrics for AI systems (e.g., hallucination rates, tool-use accuracy, latency, failure recovery) and surface findings clearly to stakeholders. • Collaborate with engineers and product managers to identify edge cases, adversarial inputs, and failure modes specific to multi-step agentic pipelines. • Contribute to prompt evaluation strategies, including red-teaming, adversarial testing, and bias/fairness assessments. • Participate in design and code reviews with a quality-focused lens, raising concerns about testability and reliability early. • Help define and document quality standards and best practices for AI/ML features across the team. • Other duties as assigned. Qualifications Required • Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience. • 3–5 years of professional software engineering or quality engineering experience. • Hands-on experience working with LLMs or agentic AI systems (e.g., GPT-4, Claude, Gemini, or open-source models). • Proficiency in Python for scripting, test automation, and data analysis. • Experience designing and running evaluations (evals) for generative AI or LLM-powered features. • Solid understanding of software testing principles: unit, integration, regression, and end-to-end testing. • Familiarity with agentic frameworks and concepts (e.g., tool use, multi-step reasoning, retrieval-augmented generation, memory). • Experience with CI/CD pipelines and integrating automated tests into development workflows. • Strong analytical skills — able to interpret probabilistic outputs and distinguish meaningful regressions from expected variance. • Strong written and verbal communication skills; ability to clearly document findings and present quality data to non-technical stakeholders. • Detail-oriented, with a structured approach to exploring edge cases and failure scenarios. • Ability to work in a fast-paced environment and manage multiple priorities effectively. Nice to Have • Experience with prompt engineering and systematic prompt evaluation methodologies. • Familiarity with AI safety, alignment, or responsible AI concepts (e.g., hallucination mitigation, bias detection, guardrails). • Exposure to agentic orchestration frameworks (e.g., LangChain, LangGraph, AutoGen, CrewAI, or similar). • Experience with vector databases or RAG pipelines (e.g., Pinecone, Weaviate, pgvector). • Knowledge of observability and monitoring tools for AI systems (e.g., LangSmith, Weights & Biases, Arize). • Background in data science or ML experimentation practices. • Experience with version control systems (Git) and defect-tracking tools (e.g., Jira). • Exposure to cloud platforms (e.g., AWS, Azure, GCP) in the context of deploying or testing AI services. What Success Looks Like • Builds robust eval frameworks that catch meaningful regressions in AI behavior before they reach production. • Reduces time-to-detection for quality issues in agentic workflows through effective automation and monitoring. • Contributes clear, actionable quality signals that help the team make confident release decisions. Grows into a trusted voice on AI quality standards, influencing engineering practices across the team. #LI-MH1 #momentivesoftware About Us Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com. Why Work Here? At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here. Medical, Dental & Vision Benefits 401(k) Savings Plan with Company Match Flexible Planned Paid Time Off Generous Sick Leave Inclusive & Welcoming Environment Purpose-Driven Culture Work-Life Balance Commitment to Community Involvement Employer-Paid Parental Leave Employer-Paid Short-Term Disability Remote Work Flexibility Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire. Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.