Support Specialist

🇺🇸In-Person - Lewisville, TX1mo ago

Corporate Support Technical Support Systems Administration LMS Administration Software Integration IT Support

Role Snapshot

Support Specialist at BrightThinker provides internal technology support and administers critical business platforms including Shopify, Salesforce, and DocuSign. This hybrid role serves as the primary technical resource for employees while managing software integrations across multiple departments.

Key Responsibilities: Deliver Tier 1 and Tier 2 technical support to internal teams, troubleshoot hardware/software issues, administer Shopify storefront operations, and coordinate integrations across business systems. Monitor system performance, assist with vendor support tickets, support school technical onboarding, and participate in strategic technology initiatives.

Skills & Tools: Strong technical aptitude with proficiency in troubleshooting hardware, software, and peripherals; experience with Shopify, Salesforce, Google applications, and system integration. Excellent customer service skills, problem-solving ability, documentation skills, and capability to manage multiple platforms and coordinate across departments.

Qualifications: Not explicitly stated in job description. Typically requires 2-4 years of IT support experience, familiarity with e-commerce platforms and business software systems, and demonstrated ability to learn multiple integrated applications.

Location: In-Person - Lewisville, TX

Compensation: Not provided by employer. Typical compensation for this role is $50,000 – $65,000/year based on title, seniority, and location.

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Job Description

Bright Thinker is seeking a highly motivated and technically proficient Support Specialist to provide internal technology support while assisting with the administration, integration, and ongoing optimization of the company's core business platforms. This hybrid position serves as the primary technical resource for Bright Thinker employees, supporting day-to-day technology needs while helping maintain critical business systems including Shopify, Salesforce, DocuSign, Sage Intacct, ShipHero, Agilix Buzz, Google, and other integrated applications.

The ideal candidate is a problem solver with strong technical aptitude, excellent customer service skills, and the ability to troubleshoot, coordinate, and manage software integrations across multiple departments.

Requirements

Internal Team Technical Support

Provide Tier 1 and Tier 2 technical support to Bright Thinker employees.
Troubleshoot hardware, software, printers, scanners, and peripheral devices.
Assist users with Google applications
Maintain user accounts, permissions, and system access.
Document support requests and resolutions.
Provide training and guidance on internal software applications.

Shopify Administration & Support

Support Bright Thinker's Shopify storefront operations.
Assist with product setup, collections, pricing, inventory synchronization, and customer support.
Troubleshoot storefront issues.
Coordinate with vendors regarding Shopify applications and integrations.
Assist with order management workflows and fulfillment processes.
Support payment gateway and marketplace integrations.