Associate Customer Success Manager

🇬🇧Remote - Birmingham, United Kingdom£22K–£28K/yriJust now

Higher Ed Customer Success Account Management Higher Education Customer Retention Enterprise Sales

Role Snapshot

This remote UK-based Associate Customer Success Manager manages a portfolio of higher education institutions in Spain and France, driving retention, adoption, and upsell of TurnItIn's software solutions. The role directly supports educators and institutions in advancing teaching, learning, and academic integrity.

Key Responsibilities: Manage and grow relationships with university stakeholders from instructors to senior leaders, build and execute account plans, deliver business reviews, identify upsell and renewal opportunities, and maintain accurate CRM records while collaborating with Sales, Product, and Marketing teams.

Skills & Tools: Strong relationship-building and stakeholder management skills across all levels, commercial acumen, proactive account planning, data-driven risk and growth analysis, and fluency in Spanish and French. Proficiency in CRM systems and presentation skills are also expected.

Qualifications: Prior experience in customer success, account management, or a related commercial role is typically expected, ideally within education or SaaS. A degree or equivalent experience and a commitment to ongoing professional development are valued.

Location: Remote - Birmingham, United Kingdom

Compensation: £22K–£28K/yr (estimated)

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Job Description

Associate Customer Success Manager for Spanish and French customers, ensuring retention, growth, and strong relationships. As an Associate Customer Success Manager, you will manage a portfolio of Educational Institutions in Spain and France. Your objective is to manage relationships so that customers achieve maximum value from our software services and to upsell our wider solutions portfolio. You will build and proactively execute account plans to achieve your objectives.

In your contacts with customers, you will nurture and grow the breadth and depth of relationships across institutions, enabling wider adoption of solutions and identifying growth opportunities. You will build and maintain relationships across the organisation, from Deans, (Vice) Chancellors, and Directors through to individual instructors.

The ideal candidate thrives at the intersection of customer partnership and commercial growth, with a passion for supporting educators and institutions in advancing teaching, learning, and academic integrity.

Responsibilities:

Manage a portfolio of higher education customers across Spain and France.
Build strong relationships with stakeholders at all levels within customer institutions.
Drive customer adoption, satisfaction, retention, and long-term success.
Develop and execute account plans aligned with customer goals.
Deliver business reviews, presentations, and customer engagement activities.
Identify and support upsell, cross-sell, and renewal opportunities.
Use customer insights and engagement data to manage risks and growth opportunities.
Collaborate with Sales, Product, Marketing, and Solutions teams to support customer needs.
Capture and share customer feedback to improve products and customer experience.
Generate referral opportunities and develop customer advocates.
Maintain accurate CRM records and account activity.
Continuously invest in personal and professional development.