This position has been filled
This job is no longer accepting applications. Browse open EdTech jobs or search for Weekend Software Support Specialist jobs.
Weekend Software Support Specialist
Leepfrog Technologies, Inc.🇺🇸In-Person - Iowa City$15–$25/hr8mo ago
Role Snapshot
Weekend Software Support Specialist at Leepfrog Technologies providing exceptional customer service and managing ticket resolutions for the CourseLeaf academic operations platform. This part-time, hourly position serves as the primary communication specialist for the support team during weekend shifts.
Key Responsibilities: Manage client communication, triage and assign support tickets, monitor ticket status updates, respond to incoming calls/chats/messages, and resolve quick-resolution tasks independently. Welcome new users, maintain knowledge of help resources, and identify/escalate urgent issues appropriately.
Skills & Tools: Required skills include excellent organization and time management, customer-oriented communication, strong oral and written communication abilities, and tech-savvy mindset. Preferred experience includes knowledge of web-based applications, JavaScript, HTML, CSS, SQL, and ticket management tools.
Qualifications: Preferred qualifications include experience with web-based applications and familiarity with ticket management tools; specific education level not stated. Technical troubleshooting abilities and collaborative teamwork mindset required.
Location: Iowa City, Iowa
Compensation: $15–$25/hr
Job Description
The full job description is available on Leepfrog Technologies, Inc.'s website.
View Full Job Description