Fast Facts

Join HackerRank as a Technical Support Engineer Manager, leading a team to enhance customer experiences through tech solutions in a hybrid role based in Santa Clara, CA.

Responsibilities: Lead and develop a technical support team, partner with cross-functional teams to resolve issues, and drive automation for improved customer experiences.

Skills: 4+ years in support leadership, strong communication skills, and comfortable with APIs and developer tools.

Qualifications: Experience in managing technical support teams and a background in HR tech or automation workflows is a plus.

Location: Hybrid role based in Santa Clara, CA.

Compensation: $180000 - $185000 / Annually

About the role

HackerRank helps leading companies like OpenAI, NVIDIA, and Amazon hire and upskill developers based on skills, not pedigree. Our technical support engineering team is at the core of this mission, ensuring customers hire and upskill developers at scale. As a support manager, you’ll lead an L2 team that tackles complex integrations, resolves challenging issues, and delivers an exceptional customer experience. This role requires a hands-on, battle-tested leader who excels in complex and ambiguous situations, drives accountability, and motivates teams, both within and beyond support, to raise the bar through automation, AI, and operational excellence.

What you’ll do

• Lead and develop a team of Technical Support Engineers based in AMER. 
• Partner with Product, Engineering, and GTM to resolve systemic issues and drive automation that improves the customer experience.
• Drive operational improvements to enhance the team's efficiency and organization. 
• Lead from the front, jumping into complex issues and escalations as needed.

Who you are

• A seasoned, battle-tested support leader with 4+ years of experience, including 2+ years managing technical support or solutions engineering teams.
• A bold operator with strong operational rigor who thrives in complex, high-stakes environments and raises the bar across teams.
• An assertive communicator who cuts through ambiguity, influences decisively, and drives accountability across functions.
• Hands-on and deeply technical. Comfortable with APIs, developer tools, and web applications, and quick to master new products.
• You lead from the front, set a high bar for execution, and transform support teams into disciplined, high-performing engines of progress.

Even better if you 

• Experience with HR tech, ATS systems, or developer productivity tools.
• Proven success with hands-on implementation of AI or automation in support workflows.
• Background in global or 24x7 support operations.

You will thrive in this role if

• You challenge complacency and push partner teams to deliver better outcomes.
• You’re motivated by impact, not maintenance, and you lead others to feel the same.

Compensation

• Base salary range: $180,000 - 185,000.
• This range doesn’t include bonuses, stock options, or benefits for which you will be eligible.
• Final offer may vary based on skills, experience, location, and other compensation components.