JOB SUMMARY:

Under general supervision, greet and assist visitors, answer and direct incoming phone calls, manage appointments and calendars, handle correspondence, and provide general administrative support. This role is responsible for performing clerical and administrative duties to support the efficient operation of the Home Office. Serves as the primary point of contact for visitors, callers, staff, and vendors while maintaining a professional and welcoming reception area.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain a professional, clean, neat, and orderly reception area to create a welcoming and positive first impression for clients, visitors, and emplolyees.
• Ensure the front desk, waiting area, and surrounding spaces remain organized, well-stocked, and presentable throughout the day.
• Greet and assist visitors, log visitors, and issue visitor badges as needed.
• Answer, screen, and route telephone calls and messages in a professional and courteous manner.
• Receive, sign for, and distribute mail, packages, and deliveries promptly and accurately.
• Coordinate and schedule use of Home Office conference rooms considering meeting volume, room availability, anticipated attendance, and scheduling priorities; escalates competing requests, avoids scheduling conflicts, and ensures rooms are allocated efficiently to accommodate the needs of employees, visitors, and business meetings.
• Maintain and update office directories to ensure accurate and current information for employees, departments, extensions, office locations, and other relevant contact details; coordinate with departments and personnel to verify changes and promptly update directories when employees join, transfer, relocate, or leave the organization.
• Maintain, track, and monitor inventory levels of general office and kitchen supplies to ensure adequate stock.
• Utilize access control systems and issue access cards as needed.
• Act as Safety Captain for the Home Office supporting workplace safety, emergency preparedness, and employee well-being, serving as a designated point of contact during emergencies and assisting with implementing and communicating established safety procedures, emergency response protocols, and evacuation plans.
• Order and/or print business cards and nameplates for staff as needed.
• Assist the Finance Department with scanning and depositing of checks received.
• Notify of any building issues to Facilities Department.
• Train backup receptionists as needed.
  
• Maintain confidentiality of student, staff, management, and organizational information.
• Perform additional duties as assigned.

COMPUTER & EQUIPMENT SKILLS REQUIRED

• Demonstrated knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Demonstrated knowledge of personal computers, email, internet-based software, and standard office equipment.
• Ability to learn and utilize office-specific systems, including conference room scheduling and access control systems.

EDUCATION & EXPERIENCE

• High school diploma or GED.
• Six months to one year of reception experience in a busy office environment.
• Knowledge of Think Education programs and protocols highly preferred.

BACKGROUND CHECK

• Must successfully pass Live Scan (criminal background check via fingerprinting).
• Provide and maintain a clear tuberculosis (TB) test throughout employment.
• Reliable transportation is required to meet the needs of the position.
• While driving may not be a regular requirement, employees who operate a personal or company vehicle related to work location requirements must maintain, and provide Human Resources, proof of a valid driver’s license and automobile insurance.