Training Operations Specialist

Please note that this position is open to internal candidates only. External candidates who apply will not be considered for this role.

If you're the person who keeps things running smoothly behind the scenes, this role was built for you. As a Training Operations Specialist on our Sales Training team, you'll coordinate the programs, schedules, content, and communications that help our sales team hit the ground running. Your work directly shapes how new hires experience Lakeshore — and how quickly they're ready to serve the educators, families, and children who depend on us. 

A day on the job looks like this: 

• Keep training schedules, rosters, and onboarding materials organized and up to date across SharePoint and the New Hire Training Hub so every participant has what they need, when they need it. 
• Support the end-to-end logistics of live, virtual, and in-person training events — from room setup and materials prep to facilitator support — so learning experiences run without a hitch. 
• Prepare and distribute bi-weekly Sales Memo communications, maintaining brand consistency and tracking engagement so program updates reach the right people at the right time. 
• Maintain training content and learning resources by reviewing materials for accuracy, monitoring support channels, and responding to questions so the team always has reliable, current information. 
• Collect participation data, maintain tracking tools, and help build reports and surveys that give program owners a clear picture of what's working. 
• Provide day-to-day administrative support — scheduling, travel coordination, expense processing, and recordkeeping — that keeps the Training and Enablement team moving.