Role Snapshot
Entry-level, part-time customer technical support role serving as the first point of contact for Lightcast clients. Focuses on resolving technical inquiries, troubleshooting basic issues, and supporting operational coordination to ensure positive customer experiences.
Key Responsibilities: Respond to client inquiries, troubleshoot technical issues, and escalate when necessary while maintaining professional service standards. Support internal operations through documentation, system updates, report generation, and cross-functional coordination with internal teams.
Skills & Tools: Strong communication and customer-focused problem-solving abilities with organizational and detail-oriented mindset. Ability to manage multiple priorities, quickly learn new systems, and work independently in a fast-paced environment.
Qualifications: High school diploma required; Associate's or Bachelor's degree preferred. Experience or training in customer service or technical support is a plus, with emphasis on reliability and self-motivation.
Location: In-Person - Moscow, ID
Compensation: $32K–$45K/yr (estimated)
Job Description
This is an entry-level, part-time opportunity focused on supporting customers through technical support and service-related inquiries.
In this role, you’ll be the first point of contact for clients, helping resolve questions, troubleshoot basic issues, and ensuring a smooth and positive experience with Lightcast products and services. You’ll also support internal coordination and documentation to help keep team operations organized and running efficiently.
This is a great fit for someone early in their career who is detail-oriented, enjoys problem-solving, and is interested in building experience in customer support and technology.
Major Responsibilities: :
Respond to client inquiries and provide timely, helpful support
Troubleshoot basic technical or product-related issues and escalate when needed
Deliver a professional and positive client experience
Support onboarding activities, trainings, and follow-ups as needed
Assist with basic coordination, documentation, and task tracking
Maintain updates in internal systems and tools
Support meeting coordination, notes, and follow-ups
Pull and organize basic reports from internal systems
Assist with tracking team or support-related metrics
Maintain accurate records and documentation
Partner with internal teams to help resolve client needs
Help ensure processes are followed consistently
Education and Experience: :
High school diploma required; Associate’s or Bachelor’s degree preferred
Experience or training in customer service, technical support, or a related field is a plus
Strong communication skills with a customer-focused, problem-solving mindset
Organized and detail-oriented, with the ability to manage multiple priorities
Comfortable learning new systems and working in a fast-paced environment
Customer Support & Client Experience
Respond to client inquiries and provide timely, helpful support
Troubleshoot basic technical or product-related issues and escalate when needed
Deliver a professional and positive client experience
Support onboarding activities, trainings, and follow-ups as needed
Operational & Team Support
Assist with basic coordination, documentation, and task tracking
Maintain updates in internal systems and tools
Support meeting coordination, notes, and follow-ups
Reporting & Administrative Support
Pull and organize basic reports from internal systems
Assist with tracking team or support-related metrics
Maintain accurate records and documentation
Cross-Functional Support
Partner with internal teams to help resolve client needs
Help ensure processes are followed consistently
Support additional administrative or operational tasks as needed
High school diploma required; Associate’s or Bachelor’s degree preferred
Experience or training in customer service, technical support, or a related field is a plus
Strong communication skills with a customer-focused, problem-solving mindset
Organized and detail-oriented, with the ability to manage multiple priorities
Comfortable learning new systems and working in a fast-paced environment
Self-motivated, reliable, and able to follow through on tasks independently
Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
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