Customer Success Manager

Learning Without Tears • Full-time • Remote from Kansas, United States • $65 - $80 / year • 1w ago

Fast Facts

Join Learning Without Tears as a Customer Success Manager to foster relationships with schools and districts, ensuring the success and satisfaction of clients using LWT’s educational products and services.

Responsibilities: Develop and execute strategic account plans, build and nurture client relationships, manage assigned accounts, collaborate with sales to drive revenue, and analyze customer feedback to enhance experiences.

Skills: Proven ability in building senior-level relationships, strong leadership and organizational skills, excellent communication skills, and experience in a SaaS environment.

Qualifications: Bachelor's degree in education or business, 5+ years of experience in education or customer success, and a passion for exceeding customer expectations.

Location: Remote work is not specified; the territory includes various states such as NE, CO, KS, WY, UT, ND, SD, with a willingness to travel 10%-25%.

Compensation: $65 - $80 / Annually

Join Our Team at Learning Without Tears!

Position: Customer Success Manager

Territory: Mountain Territory (NE, CO, KS, WY, UT, ND, SD)

Are you passionate about education and looking for an opportunity to make a real difference in the lives of educators and children? At Learning Without Tears (LWT), we are a mission-driven, family-owned company dedicated to providing top-tier educational products, professional learning, and digital resources. Our team thrives on innovation, collaboration, and a shared commitment to excellence, creativity, and simplicity.

We believe in fostering a culture of diversity, equity, and inclusion where every team member feels a true sense of belonging and community. Our employees' unique experiences and perspectives drive our passion and innovation, propelling our mission forward.

We are seeking a proactive and customer-focused Customer Success Manager to join our team. In this role, you will build strong relationships with schools and districts using LWT products and services-ensuring their goals are met, fostering long-term partnerships, and driving renewals and expansion opportunities. You'll be a trusted advisor, guiding customers through their journey with us and helping them maximize the value of their investment.

What You'll Be Doing:

Developing and executing strategic account plans to achieve customer success and business growth.
Building and nurturing relationships with assigned accounts to secure renewals and identify upsell opportunities.
Anticipating customer needs, providing tailored solutions, and adjusting strategies to meet long-term goals.
Managing all aspects of your assigned accounts with a focus on retention, expansion, and satisfaction.
Collaborating with the Sales team to drive revenue growth, align on strategies, and meet shared territory targets.
Analyzing customer feedback and developing processes to enhance their overall experience.
Documenting client success stories and key performance benchmarks.
Mastering LWT's product suite and staying informed about the K-12 education landscape.

What You Bring to the Team:

Bachelor's degree in education, business, or a related field.
5+ years of experience in education and/or customer success, ideally within a SaaS education company.
2+ years of experience in product or solution implementation.
Proven ability to build senior-level relationships and manage complex projects.
Strong leadership, presentation, and consensus-building skills.
Excellent organizational skills and the ability to manage multiple projects in a fast-paced environment.
A passion for exceeding customer expectations and driving results.
Track record of meeting or surpassing goals and targets.
Exceptional communication skills-both written and verbal.
Experience working in a SaaS environment (preferred).
Willingness to travel 10%-25% of the time.

Why Join LWT?

We value our team members and offer a supportive and engaging work environment with plenty of perks:

Comprehensive benefits - medical, dental, vision, life insurance, paid family leave, pet insurance, and more!
Team Spirit - company events, wellness fairs, happy hours, and surprise celebrations.
Career growth - opportunities to learn, grow, and make a direct impact in education.

Ready to join a team that's changing lives through education?

Apply now: https://www.lwtears.com/join-our-team

Learning Without Tears is proud to be an Equal Opportunity and Affirmative Action Employer.

Let's make a difference together-one student, one teacher, one partnership at a time!

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