Senior Project Manager

Job Description: We're looking for a Senior Project Manager to lead the end-to-end delivery of technical training programs for our Professional Services instructor-led training division. In this role, you'll own the full project lifecycle, from pre-sale discovery through final evaluation, while serving as a trusted partner to both our clients and our internal Account Executive team. You'll manage a diverse portfolio of engagements ranging from single instructor-led classes to complex, multi-technology academies that combine instructor-led training, self-paced learning, labs, capstones, and assessments. This is a high-impact, client-facing role for someone who thrives on building relationships, solving problems, and delivering exceptional learning experiences at scale. Who you’re committed to being: A diligent owner who holds themselves accountable for the quality and success of every engagement they touch A proactive communicator who keeps clients, instructors, and internal teams aligned - even when things get complex A relationship builder who earns client trust through consistent follow-through and deep expertise in technical training delivery A continuous improvement champion who doesn't just implement processes, but actively looks for ways to make them better A collaborative partner who brings a solutions-oriented approach to cross-functional work with sales, operations, and instructional teams A calm, organized operator who can handle competing priorities across a dynamic portfolio without losing sight of the details Adaptable and resilient - you adjust quickly when priorities shift, client needs evolve, or unexpected challenges arise, and you bring steadiness to the teams and clients around you What you’ll do: Own the full delivery lifecycle for all assigned projects and programs - from SOW execution and pre-sale discovery calls through post-delivery evaluation and client communication Collaborate with Account Executives, clients, and instructors to ensure engagements are accurately scoped, resources are prepared, and technical setup requirements are met Actively manage ongoing client programs through regular check-ins, quarterly business reviews, and training plans and schedules that span weeks to a full year Partner with internal teams to anticipate staffing, technology, and resource needs ahead of upcoming program demands Hold budgetary and profitability responsibility across your portfolio Drive continuous improvement of delivery processes to build scalable infrastructure that supports the division's growth Serve as an internal expert on technical training delivery, advising both clients and sales teams as needed Experience you’ll bring: A track record of successfully managing complex, multi-workstream projects or programs in a client-facing environment Experience working closely with sales or account management teams, with an understanding of how delivery and revenue intersect Comfort managing client relationships at multiple levels, including executive stakeholders and day-to-day program contacts Familiarity with technical training environments, including instructor-led, virtual, self-paced, and blended delivery modalities Strong organizational skills and the ability to manage a high-volume portfolio of concurrent projects without sacrificing quality Experience with facilitation, conflict resolution, and navigating ambiguous or high-stakes situations with professionalism PMP certification preferred but not required AI literacy preferred but not required Requirements: Bachelor's degree with 4+ years professional experience in project/program management 4+ years customer engagement or customer success experience This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility. Why you’ll love working here: We work in a blended environment that supports collaboration, flexibility, and connection across teams. We are mission-driven, shaping the future of tech upskillling and delivering impact that matters. We foster a culture of inclusion and belonging, where everyone can contribute and thrive. We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose. Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more. About us: Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. We offer highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster. Physical Requirements: This role is primarily performed in an office or home office setting and involves standard computer-based work. EEOC & Accommodations Statement: Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws. If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report. Pay Transparency: The annual US base salary range for this role is $98,800 - $130,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply. Applications must be submitted within 90 days after the initial posting date to be considered. Recruiting Scam Notice: Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page. #LI-SJ1 #LI-Remote Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations, and individuals around the world rely on our platform to support critical technology skill development in areas that are crucial to innovation, including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. We offer highly curated content developed by vetted technology experts, industry leading skill assessments, and hands-on, immersive learning experiences designed to help individuals skill-up faster.