Enterprise Customer Success Manager

Articulate

🇺🇸In-Person - United States$103K–$136K/yr6mo ago

Corporate Customer Success Account Management Enterprise Sales Revenue Operations Business Development

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Role Snapshot

The Enterprise Customer Success Manager at Articulate maximizes customer value post-sale by managing a portfolio of 60-80 strategic accounts, driving product adoption, renewal retention, and account expansion within the Enterprise market segment.

Key Responsibilities: Manage the complete customer lifecycle including onboarding, engagement, and renewals; conduct strategic check-ins and business reviews; drive product adoption and account expansion opportunities; forecast renewal revenue; and partner with cross-functional teams to resolve customer challenges and mitigate retention risk.

Skills & Tools: Strong communication, critical thinking, and discovery skills; proficiency with Salesforce and SaaS environments; high commercial acumen; excellent presentation and written communication abilities; and ability to manage complex negotiations while maintaining a customer-centric mindset.

Qualifications: 8+ years of experience in customer-facing account management, sales, or customer success roles; 2+ years in SaaS environments; proven success managing 50+ customer accounts and directly handling renewals and negotiations; ability to build strategic relationships with key stakeholders.

Location: United States

Compensation: $103K–$136K/yr

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