Housing Operations Coordinator

🌍 Housing Operations Coordinator - Prague

📍 On-site - Prague | Verto Education
🔗 Learn more about us:
https://vertoeducation.org

🌍 About Verto

Verto is on a mission to provide the best possible start to college. We make travel and experiential education a core part of the first year, enabling students to begin their academic journey overseas before transferring to one of 70+ partner universities in the United States.

We are building a more accessible, more impactful model of higher education. We are a fast-growing, mission-driven organisation creating transformational global experiences.

✨ About the Role

The Housing Operations Lead in Prague is responsible for the end-to-end management of Verto’s student housing model. This role functions as a property management coordination and risk mitigation lead, ensuring safe, compliant, and high-quality student housing across multiple third-party landlords and distributed units. This position is temporary with appointment from August - December. 

This position reports to the Assistant Director of Student Success

🚀 What You’ll Be Doing

Vendor & Landlord Management

• Manage relationships with housing agencies and housing vendors
• Ensure adherence to service-level expectations and contract standards
• Coordinate issue resolution across fragmented providers
• Escalate unresolved safety or maintenance concerns

Maintenance & Environmental Coordination

• Serve as primary coordinator for all housing-related maintenance
• Track and have issues resolved by housing partners (plumbing, utilities, mold, safety concerns)
• Ensure timely vendor response and follow-up
• Maintain centralized maintenance tracking system

Health, Safety & Risk Oversight

• Conduct housing walkthroughs and safety checks
• Monitor environmental risks and recurring issues
• Partner with Student Success and Health & Safety on escalations
• Maintain housing incident logs and identify patterns

Move-In / Move-Out Operations

• Oversee housing readiness prior to student arrival
• Partner with Student Success to plan and execute Housing check-ins and check-outs
• Ensure condition reports and inspections are completed
• Coordinate room assignments and relocations
• Manage damage reporting and resolution

Cross-Functional Coordination

• Partner with Program Director on housing strategy and risk
• Collaborate with Student Success on student-facing issues
• Support Office of the Dean of Students and Health & Safety on parent communication related to housing concerns
• Serve in a 24/7 on-call rotation that observes, addresses, and responds to the needs of the community 

🧠 What We’re Looking For

Qualifications:

• 3–5+ years of experience in student-housing operations, property management, or student services preferred
• Experience managing vendors or third-party partners
• Experience working in international or higher education environments preferred

Knowledge, Skills, and Abilities

• Proficiency in English
• Strong organizational skills and ability to manage multiple priorities
• Ability to coordinate across multiple stakeholders and external partners
• Strong problem-solving and crisis management skills
• Attention to detail in tracking, documentation, and follow-through
• Ability to identify risks and implement proactive solutions
• Strong communication and interpersonal skills
• Ability to work both independently and collaboratively in a fast-paced environment
• Commitment to student safety, wellbeing, and high-quality service delivery

⚖️ Right to Work

The candidate must have appropriate citizenship or work authorization (student visa not allowed) in place before the contract starts. Your status must allow you to work full time on a Czech contract. Verto Education does not sponsor visas..

♿ Accessibility & Accommodations

Verto is committed to providing reasonable accommodations to candidates with disabilities. If you require support during the recruitment process, please let us know.

🔐 Data Privacy

By applying for this role, you acknowledge that Verto Education will process your personal data for recruitment purposes. This includes assessing your application, communicating with you, and managing the hiring process. Your data will be handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

🌈 Equal Opportunity Employer

Verto Education is an equal opportunity employer. We are committed to building an inclusive and diverse workplace and welcome applications from all qualified candidates. We do not discriminate on the basis of any protected characteristic, including race, religion or belief, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.