Associate Peer Review Performance Manager

Job Description: We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large. About the Role: The Associate Peer Review Performance Manager is responsible for driving day-to-day peer review performance (business-as-usual) across a defined segment of the Research Publishing journal portfolio. This role oversees the effectiveness, quality, and integrity of the peer review process by monitoring editor and editorial office performance against expected behaviours, key performance indicators (KPIs), and best-practice standards. The role focuses on optimizing peer review workflows to improve speed to decision, author experience, and compliance, while ensuring high editorial quality and process integrity throughout the author lifecycle. The Associate Peer Review Performance Manager operates with direction from their manager and receives guidance and coaching from senior peers. While this role spans peer review operations, workflow optimisation, and cross-functional collaboration, the primary focus is on editor and editorial office performance management — monitoring, coaching, and driving improvement across a portfolio of journals. The ability to apply performance standards consistently and confidently, while exercising sound judgement — distinguishing between pushback that should be navigated firmly and feedback that genuinely warrants a response — is central to success in this role. Key Responsibilities: Peer Review Operations Management Provide journal-level oversight of the manuscript peer review process from submission through final editorial decision and handoff to Content Operations. Ensure accurate and complete documentation of peer review management activities. Identify, escalate, and support resolution of research integrity or peer review concerns, including actions following investigations. Adopt and implement new peer review services, tools, and enhanced workflows as they are introduced. Editor and Editorial Office Performance Management Monitor and evaluate editor and editorial office administrator/vendor partner performance across multiple editorial office models. Communicate expected behaviours, service standards, and KPIs aligned with established benchmarks. Manage performance-related queries, feedback, and escalations. Analyse performance data using self-service reports and insights from editorial data analysts to drive continuous improvement. Enforce alignment with peer review best practices, standard workflows, and codes of conduct. Initiate corrective actions or retraining for editors or editorial office partners who do not meet performance expectations. Share insights on recurring performance issues with Publishing Development and Partner Publishing stakeholders. Hold indirect accountability over Vendor Partner Editorial Assistants and External Editorial Offices, setting clear performance expectations and driving standards with partners who do not formally report to this role. Decision-Making Responsibilities Exercise independent judgement to initiate corrective or remedial action for editor or editorial office performance where standards are not being met. Make decisions on editorial office model changes for individual journals, consulting with Publishing Development colleagues as appropriate. Determine when and how to escalate performance concerns to Publishing Development or senior stakeholders. Workflow Optimisation and Continuous Improvement Review, standardise, and optimise journal workflows to improve efficiency, consistency, and adherence to peer review standards. Implement journal-level improvements identified through audits, data-driven initiatives, or Publishing Operations and Editorial Excellence projects. Support transitions between editorial office models, including onboarding new partners to Wiley Peer Review Management. Maintain accurate product and journal metadata by logging journal-level changes. Cross-Functional Collaboration Collaborate with internal cross-functional teams to deliver departmental and customer-focused outcomes. Partner with editorial data analysts to translate data insights into measurable performance improvements. Work closely with Research Publishing colleagues on journal-specific initiatives, relationship management, and performance enhancement strategies. Contribute to relevant projects and strategic initiatives as required Qualifications: Education Bachelor's degree or equivalent relevant experience is required. A publishing certificate or equivalent professional qualification is an advantage. Required Skills and Experience Experience managing or supporting peer review operations, editorial workflows, or scholarly publishing processes. Proven ability to monitor performance metrics, manage KPIs, and drive operational improvements. Strong analytical skills with experience using data and reporting to inform decisions. Demonstrated ability to manage stakeholders, provide constructive performance feedback, and handle escalations. Strong organisational and time-management skills, with the ability to manage multiple journals or workstreams simultaneously. Strong written and verbal communication skills, with the ability to communicate clearly and authoritatively to direct and influence colleagues and external partners across different roles and levels. Proficiency in Microsoft Suite and SharePoint. Preferred Qualifications Experience working with academic editors, editorial offices, or third-party publishing partners. Familiarity with peer review best practices, publication ethics, and research integrity standards. Experience supporting workflow optimisation, process standardisation, or change management initiatives. Experience with Power BI or equivalent data visualisation tools for performance reporting and self-service analysis. Demonstrated ability to manage conflict constructively, operate effectively in ambiguous situations, and maintain standards under pressure. A proactive, action-oriented approach with the ability to apply performance standards consistently and confidently, exercising sound judgement to distinguish between pushback that should be navigated firmly and feedback that genuinely warrants a response. An improvement-focused mindset, with a willingness to question existing ways of working and bring forward innovative ideas. We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles. When applying, please attach your resume/CV to be considered. #LI-AH1 Job Posting Title: Associate Peer Review Performance Manager Location: Noida, Uttar Pradesh, IND If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We're a forward-thinking organization dedicated to innovation and growth. Our success is built on the diverse talents and perspectives of our team members, who work together to solve complex challenges and create meaningful impact. We foster a culture of continuous learning, collaboration, and professional development. Applicants who have any questions about the job application process may contact Talent Acquisition Support for assistance.